ChannelAdvisor Status Page Status

All Systems Operational

System Operational

Platform Operational

Products Operational

Sell: Marketplaces, First Party & Webstores Operational

Fulfill: Orders & Fulfillment Operational

Marketing Operational

Shoppable Media Operational

API Operational

Elevate For Amazon Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 25, 2024

ChannelAdvisor System Maintenance

Completed - The scheduled maintenance has been completed.
Apr 25, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 11:00 UTC

Scheduled - On Thursday, April 25 2024 at 7:00 AM ET, the ChannelAdvisor Complete application will undergo scheduled maintenance which will take up to 1 hour to complete.

During the maintenance window, the ChannelAdvisor Complete application will be online and accessible. Reports and widgets may not load or may display errors during the maintenance. Scheduled reports will be automatically restarted after the maintenance is complete.

Thank you for your patience as we improve our platform to better serve you.
Apr 18, 17:50 UTC

Apr 24, 2024

No incidents reported.

Apr 23, 2024

The Bay Canada Product and Order Issues

Resolved - The Bay has confirmed they are experiencing an issue resulting in a temporary disruption in service. At this time, communication between Rithum and The Bay is disabled. The Bay has reached out to all active clients directly with an update.

For more information, you can directly contact The Bay’s customer service teams.
Apr 23, 21:57 UTC

Investigating - Our Engineering team is currently investigating delays sending product data to and importing orders from The Bay Canada. We have contacted The Bay and are awaiting additional information.

This alert will be updated as more information is available.
Apr 23, 16:19 UTC

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

Inventory File Export Issues

Resolved - This issue has been resolved. There is no action required on the part of Rithum clients.
Apr 11, 19:42 UTC

Investigating - We are currently experiencing issues processing inventory export files. Our Engineers are working on a resolution as our highest priority and have paused all product exports at this time. We apologize for the inconvenience.

This alert will be updated as soon as more information is available.
Apr 11, 18:45 UTC

Newegg Product Update and Order Import Issues

Resolved - This issue has been resolved. At this time, all product and order updates are processing normally.

There is no action required on the part of Rithum clients.
Apr 11, 18:10 UTC

Investigating - Our Engineering team is currently investigating delays sending product data to and importing orders from Newegg. We have contacted Newegg and are awaiting additional information.

This alert will be updated as more information is available.
Apr 11, 09:16 UTC