tag:status.channeladvisor.com,2005:/historyChannelAdvisor Status Page Status - Incident History2024-03-19T02:29:54ZChannelAdvisor Status Pagetag:status.channeladvisor.com,2005:Incident/202962372024-03-19T00:11:47Z2024-03-19T00:11:47ZShop Premium Outlets Product Update Issues<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>00:11</var> UTC</small><br><strong>Investigating</strong> - Our Engineering team is currently investigating delays sending product data to Shop Premium Outlets. <br /><br />This alert will be updated as more information is available.</p>tag:status.channeladvisor.com,2005:Incident/201734622024-03-13T09:34:50Z2024-03-13T09:34:50ZMeta Shops - Order Import Issues<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>09:34</var> UTC</small><br><strong>Resolved</strong> - This issue has been resolved. There is no action required on the part of Rithum clients.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>07:26</var> UTC</small><br><strong>Update</strong> - This issue is still ongoing as of today. Our Engineering team is working to resolve this issue with high priority. This alert will be updated as more information is available.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>17:43</var> UTC</small><br><strong>Update</strong> - This issue is still ongoing as of today. Our Engineering team is working to resolve this issue with high priority. This alert will be updated as more information is available.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>07:57</var> UTC</small><br><strong>Update</strong> - This issue is still ongoing as of today. Our Engineering team is working to resolve this issue with high priority. This alert will be updated as more information is available.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>07:33</var> UTC</small><br><strong>Investigating</strong> - Our Engineering team is currently investigating delays importing orders from Meta Shops. We have contacted Meta Shops and are awaiting additional information. <br /><br />This alert will be updated as more information is available.</p>tag:status.channeladvisor.com,2005:Incident/201953782024-03-08T20:14:06Z2024-03-08T20:14:06ZBigCommerce – Custom Field Issues<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>20:14</var> UTC</small><br><strong>Resolved</strong> - This issue has been resolved. There is no action required on the part of Rithum clients.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>17:16</var> UTC</small><br><strong>Investigating</strong> - Our Engineering team is currently investigating issues pertaining to the removal of the custom fields via the Rithum and BigCommerce integration. Our Engineering team is working to resolve this issue with high priority.<br /><br />This alert will be updated as more information is available.</p>tag:status.channeladvisor.com,2005:Incident/201866042024-03-07T18:28:45Z2024-03-07T18:28:45ZAmazon Product and Order Issues<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>18:28</var> UTC</small><br><strong>Resolved</strong> - This issue has been resolved. There is no action required on the part of ChannelAdvisor clients.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>17:04</var> UTC</small><br><strong>Investigating</strong> - Our Engineering team is currently investigating delays sending product data to and importing orders from Amazon. We have contacted Amazon and are awaiting additional information.<br /><br />This alert will be updated as more information is available.</p>tag:status.channeladvisor.com,2005:Incident/201340712024-03-13T21:17:52Z2024-03-13T21:17:52ZOnBuy UK Product and Order Issues<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>21:17</var> UTC</small><br><strong>Update</strong> - At this time, orders are importing, and product price and quantity updates are processing normally. Our Engineering team is continuing to investigate delays with creating/updating products, as well as order cancellations and refunds.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>07:27</var> UTC</small><br><strong>Update</strong> - This issue is still ongoing as of today. Our Engineering team is working to resolve this issue with high priority. This alert will be updated as more information is available.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>17:42</var> UTC</small><br><strong>Update</strong> - This issue is still ongoing as of today. Our Engineering team is working to resolve this issue with high priority. This alert will be updated as more information is available.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>17:05</var> UTC</small><br><strong>Update</strong> - This issue is still ongoing as of today. Our Engineering team is working to resolve this issue with high priority. This alert will be updated as more information is available.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>07:11</var> UTC</small><br><strong>Update</strong> - This issue is still ongoing as of today. Our Engineering team is working to resolve this issue with high priority. This alert will be updated as more information is available.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>08:10</var> UTC</small><br><strong>Update</strong> - This issue is still ongoing as of today. Our Engineering team is working to resolve this issue with high priority. This alert will be updated as more information is available.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>15:54</var> UTC</small><br><strong>Investigating</strong> - Our Engineering team is currently investigating delays sending product data to and importing orders from OnBuy UK. We have contacted OnBuy UK and are awaiting additional information.<br /><br />This alert will be updated as more information is available.</p>tag:status.channeladvisor.com,2005:Incident/201112252024-03-01T13:27:21Z2024-03-01T13:27:21ZAmazon Product and Order Issues<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>13:27</var> UTC</small><br><strong>Resolved</strong> - This issue has been resolved. There is no action required on the part of Rithum clients.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>08:39</var> UTC</small><br><strong>Update</strong> - This issue is still ongoing as of today. Our Engineering team is working to resolve this issue with high priority. This alert will be updated as more information is available.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>18:21</var> UTC</small><br><strong>Investigating</strong> - Our Engineering team is currently investigating delays sending product data to and importing orders from Amazon. We have contacted Amazon and are awaiting additional information.<br /><br />This alert will be updated as more information is available.</p>tag:status.channeladvisor.com,2005:Incident/200824982024-02-27T16:08:15Z2024-02-27T16:08:15ZIssues Creating Deal Planner Campaigns<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>16:08</var> UTC</small><br><strong>Resolved</strong> - This issue has been resolved. There is no action required on the part of Rithum clients.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>09:48</var> UTC</small><br><strong>Identified</strong> - This issue is still ongoing as of today. Our Engineering team is working to resolve this issue with high priority. This alert will be updated as more information is available.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>21:53</var> UTC</small><br><strong>Investigating</strong> - Our Engineering Team is currently investigating issues with the creation of Deal Planner Campaigns. As a result of this issue, you may see the following error when attempting to create a Deal Planner Campaign:<br /><br />"There was a problem updating your parameter, please try again.”<br /><br />Our Engineers are working on a resolution as our highest priority.<br /><br />This alert will be updated as more information is available.</p>tag:status.channeladvisor.com,2005:Incident/200597522024-02-26T14:23:39Z2024-02-26T14:23:39ZWalmart Canada - Order Refund Issues<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>14:23</var> UTC</small><br><strong>Resolved</strong> - This issue has been resolved. There is no action required on the part of Rithum clients.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>11:48</var> UTC</small><br><strong>Update</strong> - This issue is still ongoing as of today. Our Engineering team is working to resolve this issue with high priority. This alert will be updated as more information is available.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>06:13</var> UTC</small><br><strong>Identified</strong> - This issue is still ongoing as of today. Our Engineering team is working to resolve this issue with high priority. This alert will be updated as more information is available.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>19:10</var> UTC</small><br><strong>Investigating</strong> - Our Engineering team is currently investigating delays with sending refunds for Walmart Canada Orders. We have contacted Walmart and are awaiting additional information.<br /><br />This alert will be updated as more information is available.</p>tag:status.channeladvisor.com,2005:Incident/199996142024-02-16T16:58:18Z2024-02-16T16:58:18ZMacy's Drop Ship US - Order Import Issues<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>16:58</var> UTC</small><br><strong>Resolved</strong> - This issue has been resolved. At this time, all orders are importing normally.<br />There is no action required on the part of ChannelAdvisor clients.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>12:33</var> UTC</small><br><strong>Investigating</strong> - Our Engineering team is currently investigating delays importing orders from Macy's Drop Ship US. We have contacted Macy's Drop Ship US and are awaiting additional information. <br /><br />This alert will be updated as more information is available.</p>tag:status.channeladvisor.com,2005:Incident/199904392024-02-16T10:04:37Z2024-02-16T10:04:37ZRakuten FR - Product Update Issues<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>10:04</var> UTC</small><br><strong>Resolved</strong> - This issue has been resolved. There is no action required on the part of ChannelAdvisor clients.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>09:24</var> UTC</small><br><strong>Investigating</strong> - Our Engineering team is currently investigating delays sending product data to Rakuten FR. We have contacted Rakuten FR and are awaiting additional information. <br /><br />This alert will be updated as more information is available.</p>tag:status.channeladvisor.com,2005:Incident/198657712024-01-31T08:46:37Z2024-01-31T08:46:37ZShein Order Import Issues<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>08:46</var> UTC</small><br><strong>Resolved</strong> - This issue has been resolved. There is no action required on the part of Rithum clients.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>11:07</var> UTC</small><br><strong>Investigating</strong> - Our Engineering team is currently investigating delays importing orders from Shein. We have contacted Shein and are awaiting additional information. <br /><br />This alert will be updated as more information is available.</p>tag:status.channeladvisor.com,2005:Incident/198569652024-01-29T23:54:29Z2024-01-29T23:54:29ZShein Order Import Issues<p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>23:54</var> UTC</small><br><strong>Resolved</strong> - This issue has been resolved. At this time, all orders are importing normally.<br />There is no action required on the part of ChannelAdvisor clients.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>12:38</var> UTC</small><br><strong>Investigating</strong> - Our Engineering team is currently investigating delays importing orders from Shein. We have contacted Shein and are awaiting additional information. <br /><br />This alert will be updated as more information is available.</p>tag:status.channeladvisor.com,2005:Incident/198373382024-01-29T08:09:01Z2024-01-29T08:09:01ZWeb Shop Manager - Product and Order Issues<p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>08:09</var> UTC</small><br><strong>Resolved</strong> - This issue has been resolved. At this time, all product and order updates are processing normally.<br />There is no action required on the part of ChannelAdvisor clients.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>12:20</var> UTC</small><br><strong>Investigating</strong> - Our Engineering team is currently investigating delays sending product data to and importing orders from Web Shop Manager. We have contacted Web Shop Manager and are awaiting additional information.<br /><br />This alert will be updated as more information is available.</p>tag:status.channeladvisor.com,2005:Incident/196456142024-01-09T00:40:13Z2024-01-09T00:40:13ZAmazon Europe - Feeds Delayed<p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>00:40</var> UTC</small><br><strong>Resolved</strong> - This issue has been resolved. At this time, all product updates are processing normally.<br />There is no action required on the part of ChannelAdvisor clients.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>12:49</var> UTC</small><br><strong>Investigating</strong> - Our Engineering team is currently investigating delays sending product data to Amazon. As a result of this issue, you may see delay in having your product updates sent to Amazon during this time.<br /><br />This alert will be updated as more information is available</p>tag:status.channeladvisor.com,2005:Incident/196195632024-01-05T12:26:23Z2024-01-05T12:26:23ZOnBuy UK - Product and Order Issues<p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>12:26</var> UTC</small><br><strong>Resolved</strong> - This issue has been resolved. At this time, all product and order updates are processing normally.<br />There is no action required on the part of ChannelAdvisor clients.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>09:41</var> UTC</small><br><strong>Investigating</strong> - Our Engineering team is currently investigating delays sending product data to and importing orders from OnBuy UK. We have contacted OnBuy UK and are awaiting additional information.<br /><br />This alert will be updated as more information is available.</p>tag:status.channeladvisor.com,2005:Incident/195434722024-01-03T19:39:06Z2024-01-03T19:39:06ZMeta Feeds Delayed<p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>19:39</var> UTC</small><br><strong>Resolved</strong> - This issue has been resolved. There is no action required on the part of ChannelAdvisor clients.</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>15:33</var> UTC</small><br><strong>Identified</strong> - Meta has resolved the root cause of this issue and we are currently working through the backlog of queued requests. This alert will be updated as more information is available.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>14:47</var> UTC</small><br><strong>Update</strong> - This issue is still ongoing as of today. We are working with Meta to resolve this issue with high priority. This alert will be updated as more information is available.</p><p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>12:39</var> UTC</small><br><strong>Update</strong> - This issue is still ongoing as of today. We are working with Meta to resolve this issue with high priority. This alert will be updated as more information is available.</p><p><small>Dec <var data-var='date'>28</var>, <var data-var='time'>07:41</var> UTC</small><br><strong>Update</strong> - This issue is still ongoing as of today. Our Engineering team is working to resolve this issue with high priority. This alert will be updated as more information is available.</p><p><small>Dec <var data-var='date'>27</var>, <var data-var='time'>15:25</var> UTC</small><br><strong>Investigating</strong> - Our Engineering team is currently investigating issues sending product data to Meta. As a result of this issue, you may see the following errors in your Marketing >Feed History view. <br /><br />- Feeds will show as 'Failed'<br /><br />This alert will be updated as more information is available.</p>tag:status.channeladvisor.com,2005:Incident/195600732024-01-02T01:35:34Z2024-01-02T01:35:34ZZalando Switzerland Order Import Issues<p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>01:35</var> UTC</small><br><strong>Resolved</strong> - This issue has been resolved. At this time, all orders are importing normally.<br />There is no action required on the part of ChannelAdvisor clients.</p><p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>18:13</var> UTC</small><br><strong>Investigating</strong> - Our Engineering team is currently investigating delays importing orders from Zalando Switzerland. We have contacted Zalando and are awaiting additional information. <br /><br />This alert will be updated as more information is available.</p>tag:status.channeladvisor.com,2005:Incident/194905662023-12-21T11:38:26Z2023-12-21T11:38:26ZAmazon (All Locales) Product and Order Issues<p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>11:38</var> UTC</small><br><strong>Resolved</strong> - This issue has been resolved. There is no action required on the part of Rithum clients.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>16:36</var> UTC</small><br><strong>Investigating</strong> - Our Engineering team is currently investigating delays sending product data to and importing orders from Amazon (All Locales). We have contacted Amazon and are awaiting additional information.<br /><br />This alert will be updated as more information is available.</p>tag:status.channeladvisor.com,2005:Incident/194787422023-12-20T06:35:22Z2023-12-20T06:35:22ZTikTok - Product and Order Issues<p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>06:35</var> UTC</small><br><strong>Resolved</strong> - This issue has been resolved. At this time, all product and order updates are processing normally.<br />There is no action required on the part of ChannelAdvisor clients.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>11:08</var> UTC</small><br><strong>Investigating</strong> - Our Engineering team is currently investigating delays sending product data to and importing orders from TikTok. We have contacted TikTok and are awaiting additional information.<br /><br />This alert will be updated as more information is available.</p>tag:status.channeladvisor.com,2005:Incident/194710202023-12-18T23:47:44Z2023-12-18T23:47:44ZWeb Shop Manager - Product Update and Order Import Issues<p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>23:47</var> UTC</small><br><strong>Resolved</strong> - This issue has been resolved. At this time, all product and order updates are processing normally.<br />There is no action required on the part of ChannelAdvisor clients.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>14:44</var> UTC</small><br><strong>Investigating</strong> - Our Engineering team is currently investigating delays sending product data to and importing orders from Web Shop Manager. We have contacted Web Shop Manager and are awaiting additional information.<br /><br />This alert will be updated as more information is available.</p>tag:status.channeladvisor.com,2005:Incident/194092272023-12-18T16:00:07Z2023-12-18T16:00:07ZLazada - Scheduled Maintenance<p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>16:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>16:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>08:29</var> UTC</small><br><strong>Scheduled</strong> - On Sunday, 17th of December at 08:00 AM PST, Lazada will be conducting scheduled maintenance which will take up to 24 hours to complete.<br /><br />During the maintenance, Lazada’s {Seller Portal, API, FTP, etc.} will be unavailable. Therefore, the following communication to and from Lazada will be delayed until after the maintenance has completed:<br /><br />- Inventory Updates<br /><br />- Order Shipping Updates<br /><br />- Order Refunds/Cancellations<br /><br />Once the maintenance is complete, our system will automatically process all the feeds that were held during the maintenance.</p>tag:status.channeladvisor.com,2005:Incident/194685482023-12-18T10:26:59Z2023-12-18T10:26:59ZInventory File Import and Export Issues<p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>10:26</var> UTC</small><br><strong>Resolved</strong> - This issue has been resolved. There is no action required on the part of ChannelAdvisor clients.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>09:55</var> UTC</small><br><strong>Monitoring</strong> - The root cause of this issue has been resolved and we are currently working through the backlog of queued requests. This alert will be updated as more information is available.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>08:43</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing issues processing inventory import/export files. As a result of this issue, you may see the following errors in your Products > Imports/Exports view status column: System Error. Our Engineers are working on a resolution as our highest priority. We apologize for the inconvenience.<br /><br />This alert will be updated as soon as more information is available.</p>tag:status.channeladvisor.com,2005:Incident/194431392023-12-16T01:24:27Z2023-12-16T01:24:27ZSears Order Import Issues<p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>01:24</var> UTC</small><br><strong>Resolved</strong> - This issue has been resolved. At this time, all orders are importing normally.<br /><br />There is no action required on the part of ChannelAdvisor clients.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>11:01</var> UTC</small><br><strong>Update</strong> - This issue is still ongoing as of today. Our Engineering team is working to resolve this issue with high priority. This alert will be updated as more information is available.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>22:37</var> UTC</small><br><strong>Investigating</strong> - Our Engineering team is currently investigating delays importing orders from Sears. We have contacted Sears and are awaiting additional information.<br /><br />This alert will be updated as more information is available.</p>tag:status.channeladvisor.com,2005:Incident/194205462023-12-13T03:20:19Z2023-12-13T03:20:19ZTarget Drop Ship Order Import Issues<p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>03:20</var> UTC</small><br><strong>Resolved</strong> - This issue has been resolved. At this time, all orders are importing normally.<br />There is no action required on the part of ChannelAdvisor clients.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>19:31</var> UTC</small><br><strong>Investigating</strong> - Our Engineering team is currently investigating delays importing orders from Target Drop Ship. We have contacted Target Drop Ship and are awaiting additional information.<br /><br />This alert will be updated as more information is available.</p>tag:status.channeladvisor.com,2005:Incident/193168012023-12-05T22:35:42Z2023-12-05T22:35:42ZeBay Advertising Performance Data Delayed<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>22:35</var> UTC</small><br><strong>Resolved</strong> - This issue has been resolved. There is no action required on the part of ChannelAdvisor clients.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>11:06</var> UTC</small><br><strong>Update</strong> - This issue is still ongoing as of today. eBay is working to resolve this issue with high priority. This alert will be updated as more information is available.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>17:12</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing delays in processing performance data for eBay Advertising. As a result, the Performance pages in ChannelAdvisor may have a delay in populating data starting Friday, 1 December. Our Engineering team is currently working with eBay to resolve this issue with high priority.<br /><br />This alert will be updated as more information is available.</p>