This issue has been resolved. At this time, all product updates are processing normally and all orders are importing normally.
There is no action required on the part of ChannelAdvisor clients.
Posted Dec 18, 2020 - 11:57 UTC
Update
This issue is still ongoing as of today. American Outlets is working to resolve this issue with high priority. This alert will be updated as more information is available.
Posted Dec 17, 2020 - 10:08 UTC
Investigating
Our Engineering team is currently investigating delays sending product data to and importing orders from American Outlets. We have contacted American Outlets and are awaiting additional information.
This alert will be updated as more information is available.
Posted Dec 16, 2020 - 16:37 UTC
This incident affected: Platform (Sell: Marketplaces, First Party & Webstores, Fulfill: Orders & Fulfillment).