This issue has been resolved. At this time, all orders are importing normally.
There is no action required on the part of ChannelAdvisor clients.
Posted Oct 25, 2021 - 19:36 UTC
Identified
Our Engineering team has resolved the root cause of this issue and we are currently working through the backlog of queued requests. At this time, all new orders are importing normally. This alert will be updated as more information is available.
Posted Oct 20, 2021 - 22:56 UTC
Update
This issue is still ongoing as of today. Our Engineering team is working to resolve this issue with high priority. This alert will be updated as more information is available.
Posted Oct 15, 2021 - 11:50 UTC
Investigating
Our Engineering team is currently investigating issues importing order information on unpaid orders from OTTO.
This alert will be updated as more information is available.
Posted Oct 14, 2021 - 13:58 UTC
This incident affected: Platform (Sell: Marketplaces, First Party & Webstores, Fulfill: Orders & Fulfillment).