Update - Amazon has resolved the root cause of this issue and is currently working through the backlog of queued product feed requests. We anticipate it will be several hours before the backlog has been completed and feeds are processing at normal rates.
Amazon order imports, including MFN and FBA in the US, Canada, and Mexico continue to be delayed by this issue.
This alert will be updated as more information is available.
Nov 26, 05:43 UTC
Amazon order imports, including MFN and FBA in the US, Canada, and Mexico continue to be delayed by this issue.
This alert will be updated as more information is available.
Nov 26, 05:43 UTC
Update - Amazon continues to work towards a resolution to this issue.
Amazon product feeds in all locales, including price and quantity updates are delayed.
Amazon order imports, including MFN and FBA in the US, Canada, and Mexico continue to be delayed by this issue. Order imports in other Amazon countries are at normal processing rates.
This alert will be updated as more information is available.
Nov 25, 23:00 UTC
Amazon product feeds in all locales, including price and quantity updates are delayed.
Amazon order imports, including MFN and FBA in the US, Canada, and Mexico continue to be delayed by this issue. Order imports in other Amazon countries are at normal processing rates.
This alert will be updated as more information is available.
Nov 25, 23:00 UTC
Update - Amazon has identified a root cause of this issue and is working to resolve it.
Orders imports for Amazon US, Canada and Mexico continue to be delayed due to this issue.
At this time, all other product and order feeds processing in ChannelAdvisor is normal for all other channels.
This alert will be updated as more information is available.
Nov 25, 19:15 UTC
Orders imports for Amazon US, Canada and Mexico continue to be delayed due to this issue.
At this time, all other product and order feeds processing in ChannelAdvisor is normal for all other channels.
This alert will be updated as more information is available.
Nov 25, 19:15 UTC
Identified - Amazon is currently experiencing a widespread issue with its AWS system. Amazon has posted an alert on this issue:
https://status.aws.amazon.com/
The AWS issue is impacting Amazon services for sellers, including orders. Sellers may see delays in order processing as a result. The AWS outage is also impacting ChannelAdvisor systems, resulting in delays in processing product feeds and order imports on multiple channels.
Amazon is working to resolve this issue with the highest priority.
Nov 25, 16:27 UTC
https://status.aws.amazon.com/
The AWS issue is impacting Amazon services for sellers, including orders. Sellers may see delays in order processing as a result. The AWS outage is also impacting ChannelAdvisor systems, resulting in delays in processing product feeds and order imports on multiple channels.
Amazon is working to resolve this issue with the highest priority.
Nov 25, 16:27 UTC
Investigating - Our Engineering team is currently investigating delays sending product data to and importing orders from multiple channels. We are investigating this issue at the highest priority.
This alert will be updated as more information is available.
Nov 25, 15:52 UTC
This alert will be updated as more information is available.
Nov 25, 15:52 UTC
System
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Operational
Platform
Operational
Products
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Operational
Sell: Marketplaces, First Party & Webstores
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Operational
Fulfill: Orders & Fulfillment
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Operational
Marketing
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Operational
Where to Buy
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Operational
API
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Operational
Elevate For Amazon
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance