ChannelAdvisor Status Page Status

Back Market US, UK, and France Order Shipping/Tracking Update Issues

Update - This issue is still ongoing as of today. Our Engineering team is working to resolve this issue with high priority. This alert will be updated as more information is available.
Jan 27, 04:36 UTC

Investigating - Our Engineering Team is currently investigating issues with processing shipping/tracking updates to Back Market US, UK, and France. They have contacted Back Market and are awaiting additional information.

This alert will be updated as more information is available.
Jan 27, 00:50 UTC

System Operational

Platform Operational

Products Operational

Sell: Marketplaces, First Party & Webstores Operational

Fulfill: Orders & Fulfillment Operational

Marketing Operational

Shoppable Media Operational

API Operational

Elevate For Amazon Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 27, 2022

Unresolved incident: Back Market US, UK, and France Order Shipping/Tracking Update Issues.

Jan 26, 2022

Kaufland Germany - Product Update and Order Import Issues

Resolved - This issue has been resolved. At this time, all product and order updates are processing normally.

There is no action required on the part of ChannelAdvisor clients.
Jan 26, 10:20 UTC

Investigating - Our Engineering team is currently investigating delays sending product data to and importing orders from Kaufland Germany. We are working to resolve this issue with the highest priority and this alert will be updated as more information is available.
Jan 26, 10:08 UTC

Interpark US Product Update and Order Import Issues

Identified - Interpark US is currently experiencing an issue affecting ChannelAdvisor’s ability to send product data and importing of orders. This alert will continue to be updated as we receive more information from Interpark US.
Jan 25, 21:48 UTC

Jan 25, 2022

Jan 24, 2022

No incidents reported.

Jan 23, 2022

No incidents reported.

Jan 22, 2022

Order Import Issues

Resolved - This issue has been resolved. At this time, all orders are importing normally.

There is no action required on the part of ChannelAdvisor clients.
Jan 22, 01:42 UTC

Investigating - Our Engineering team is currently investigating delays importing orders from multiple channels. We are working to resolve this issue with the highest priority and this alert will be updated as more information is available.
Jan 22, 00:46 UTC

Jan 21, 2022

No incidents reported.

Jan 20, 2022

Secret Sales UK Order Import Issues

Resolved - This issue has been resolved. At this time, all orders are importing normally.

There is no action required on the part of ChannelAdvisor clients.
Jan 20, 22:59 UTC

Investigating - Our Engineering team is currently investigating delays importing orders from Secret Sales UK. We have
contacted Secret Sales UK and are awaiting additional information.

This alert will be updated as more information is available.
Jan 20, 11:26 UTC

Jan 19, 2022

No incidents reported.

Jan 18, 2022

No incidents reported.

Jan 17, 2022

OTTO Product Update Issues

Resolved - This issue has been resolved. At this time, all product updates are processing normally.

There is no action required on the part of ChannelAdvisor clients.
Jan 17, 21:16 UTC

Investigating - Our Engineering team is currently investigating delays sending product data to OTTO. We have contacted OTTO and are awaiting additional information.

This alert will be updated as more information is available.
Jan 17, 08:37 UTC

Jan 16, 2022

No incidents reported.

Jan 15, 2022

Inventory File [Import/Export] Delays

Resolved - This issue has been resolved. There is no action required on the part of ChannelAdvisor clients.
Jan 15, 18:09 UTC

Monitoring - Our Engineering team has mitigated the root cause of this issue and we are currently working through the backlog of queued requests. This alert will be updated as more information is available, and we are continuing to monitor.
Jan 15, 15:15 UTC

Investigating - We are currently experiencing some delays processing inventory [import/export] files, including Automated Tasks. Our Engineers are working on a resolution as our highest priority. We apologize for the inconvenience.

This alert will be updated as soon as more information is available.
Jan 15, 13:20 UTC

Jan 14, 2022

VogaCloset UK Product Update and Order Import Issues

Investigating - Our Engineering team is currently investigating delays sending product data to and importing orders from VogaCloset UK. We have contacted VogaCloset UK and are awaiting additional information.

This alert will be updated as more information is available.
Jan 11, 19:28 UTC

Jan 13, 2022

No incidents reported.