ChannelAdvisor Status Page Status

Update - This issue is still ongoing as of today. American Outlets is working to resolve this issue with high priority. This alert will be updated as more information is available.
Sep 23, 07:15 UTC

Investigating - Our Engineering team is currently investigating delays sending product data to American Outlets. We have contacted American Outlets and are awaiting additional information.

This alert will be updated as more information is available.
Sep 22, 14:58 UTC

System Operational

Platform Operational

Products Operational

Sell: Marketplaces, First Party & Webstores Operational

Fulfill: Orders & Fulfillment Operational

Marketing Operational

Where to Buy Operational

API Operational

Elevate For Amazon Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 23, 2021

Unresolved incident: American Outlets Product Update Issues.

Sep 22, 2021

Amazon US,UK,PL,DE Product Update Issues

Resolved - This issue has been resolved. At this time, all product updates are processing normally.

There is no action required on the part of ChannelAdvisor clients.
Sep 22, 23:45 UTC

Monitoring - Amazon has resolved the root cause of this issue and is currently working through the backlog of queued requests. This alert will be updated as more information is available.
Sep 22, 22:07 UTC

Update - Our Engineering Team are still working with Amazon to resolve this issue with high priority. This alert will be updated as more information is available.
Sep 22, 15:51 UTC

Investigating - Our Engineering team is currently investigating delays sending product data to Amazon US,UK,PL,DE. We have contacted Amazon and are awaiting additional information.

This alert will be updated as more information is available.
Sep 22, 09:06 UTC

eBay Marketplace Feeds/Settings Page Errors

Resolved - This issue has been resolved. No further action is needed by ChannelAdvisor clients.
Sep 22, 23:43 UTC

Investigating - We are currently investigating connectivity issues with eBay Marketplace pages within ChannelAdvisor. As a result, you may experience internal server errors when attempting to visit feeds/settings pages. We are working on a resolution as our highest priority. We apologize for the inconvenience.

This alert will be updated as soon as more information is available.
Sep 22, 22:10 UTC

Google Express Product Update and Order Import Issues

Resolved - This issue has been resolved. At this time, all product updates and orders are processing normally.

There is no action required on the part of ChannelAdvisor clients.
Sep 22, 13:54 UTC

Monitoring - Google Express has resolved the root cause of this issue and is currently working through the backlog of queued requests.
This alert will be updated as more information is available.
Sep 22, 13:20 UTC

Investigating - Our Engineering team is currently investigating delays sending product data to and importing orders from Google Express.
We have contacted Google Express and are awaiting additional information.

This alert will be updated as more information is available.
Sep 22, 10:40 UTC

MyUS Product Update and Order Import Issues

Monitoring - MyUS has resolved the root cause of this issue and is currently working through the backlog of queued requests.
This alert will be updated as more information is available.
Sep 22, 11:21 UTC

Investigating - Our Engineering team is currently investigating delays sending product data to and importing orders from MyUS.
We have contacted MyUS and are awaiting additional information.

This alert will be updated as more information is available.
Sep 22, 09:56 UTC

Web Shop Manager Product Update and Order Import Issues

Resolved - This issue has been resolved. At this time, all product and order updates are processing normally.
Sep 22, 01:26 UTC

Investigating - This issue is still ongoing as of today. We are working with Web Shop Manager to resolve this issue with high priority. This alert will be updated as more information is available.
Sep 21, 20:02 UTC

Identified - Web Shop Manager is currently experiencing an issue affecting ChannelAdvisor’s ability to send product data and importing of orders. This alert will continue to be updated as we receive more information from Web Shop Manager.
Sep 21, 16:41 UTC

Sep 21, 2021

Inventory File Import Issue

Resolved - This issue has been resolved and inventory imports are processing normally. Impacted clients will be contacted directly by ChannelAdvisor Support.
Sep 21, 17:54 UTC

Investigating - We are currently experiencing issues processing some inventory uploads. As a result of this issue, you may see the following errors in your Products > Imports/Exports view.

Failed Validation > "Unrecognized field name"

Our Engineers are working on a resolution as our highest priority. We apologize for the inconvenience.

This alert will be updated as soon as more information is available.
Sep 21, 16:19 UTC

Sep 20, 2021

ChannelAdvisor Knowledge Center access issue

Resolved - This has been resolved.
Sep 20, 19:31 UTC

Investigating - Currently, ChannelAdvisor Support is experiencing issues with accessing our Knowledge Center. We are actively working with our provider to remedy the situation. Cases can still be submitted to Support from the ChannelAdvisor platform, as well as email.
Sep 20, 18:36 UTC

Sep 19, 2021

No incidents reported.

Sep 18, 2021

ChannelAdvisor System Maintenance - Saturday 18 September

Completed - The scheduled maintenance has been completed.
Sep 18, 15:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 11:00 UTC

Scheduled - On Saturday 18 September, 2021 at 7:00 AM EDT, the ChannelAdvisor platform will undergo scheduled offline maintenance which will take up to four (4) hours to complete.

We are expecting an interruption of service that could last for up to 10 - 15 minutes during the maintenance window, during which time the following ChannelAdvisor features may experience intermittent errors and/or delays:

- Complete.channeladvisor.com
- Api.channeladvisor.com
- Marketplace order imports

This maintenance will not affect active marketplace inventory feeds, which will continue to operate as normal. Any API communication attempted during the maintenance which fails to complete or returns an error will need to be re-sent.

Thank you for your patience as we improve the ChannelAdvisor platform to better serve you. If you have any questions, please contact the ChannelAdvisor Support team via the Support Center (https://complete.channeladvisor.com/s/support-center).
Sep 10, 19:49 UTC

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

Paysfer Product Update and Order Import Issues

Resolved - This issue has been resolved. At this time, all product and order updates are processing normally.

There is no action required on the part of ChannelAdvisor clients.
Sep 13, 16:35 UTC

Monitoring - Paysfer has resolved the root cause of this issue and is currently working through the backlog of queued requests. This alert will be updated as more information is available.
Sep 10, 09:26 UTC

Update - This issue is still ongoing as of today. We are working with Paysfer to resolve this issue with high priority. This alert will be updated as more information is available.
Sep 9, 08:05 UTC

Update - This issue is still ongoing. We are working with Paysfer to resolve this issue with high priority. This alert will be updated as more information is available.
Sep 7, 15:39 UTC

Investigating - Our Engineering team is currently investigating delays sending product data to and importing orders from Paysfer. We have contacted Paysfer and are awaiting additional information.

This alert will be updated as more information is available
Sep 7, 09:22 UTC

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

Sep 9, 2021

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