ChannelAdvisor Status Page Status

All Systems Operational

System Operational

Platform Operational

Products Operational

Sell: Marketplaces, First Party & Webstores Operational

Fulfill: Orders & Fulfillment Operational

Marketing Operational

Shoppable Media Operational

API Operational

Elevate For Amazon Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

Catch Order Import Issues

Resolved - The root cause of this issue has been resolved and we are currently working through the backlog of queued requests.
There is no action required on the part of Rithum clients.
Jul 22, 06:54 UTC

Investigating - Our Engineering team is currently investigating delays importing orders from Catch.

This alert will be updated as more information is available.
Jul 22, 02:16 UTC

MyDeal Product and Order Issues

Resolved - This issue has been resolved. At this time, all product and order updates are processing normally.
There is no action required on the part of Rithum (ChannelAdvisor) clients.
Jul 22, 04:27 UTC

Investigating - Our Engineering team is currently investigating delays sending product data to and importing orders from MyDeal.

This alert will be updated as more information is available.
Jul 22, 02:15 UTC

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

Rithum (ChannelAdvisor) Experiencing Connectivity Issues

Resolved - This issue has been resolved. There is no action required on the part of ChannelAdvisor clients.
Jul 19, 13:26 UTC

Identified - We are still experiencing some connectivity issues with Rithum (ChannelAdvisor) platform. As a result, you may be unable to log in to the platform or access certain features within the platform. The connectivity issues are directly related to the global outage. This outage may cause delays with logging into the platform and the processing of inbound and outbound files.

We are continuing to assess the situation, and will provide you with an update as information becomes available to share.
Jul 19, 10:08 UTC

Update - This issue is still ongoing. We are working to resolve this issue with high priority.

This alert will be updated as more information is available.
Jul 19, 09:40 UTC

Investigating - We are currently investigating connectivity issues with Rithum (ChannelAdvisor). As a result, you may be unable to log in to the Rithum (ChannelAdvisor) platform or access certain features. We are working on a resolution as our highest priority. We apologize for the inconvenience.

This alert will be updated as soon as more information is available.
Jul 19, 05:23 UTC

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.