Walmart Order Import Issues
Identified - Walmart has confirmed that it is experiencing an issue with orders. This alert will continue to be updated as we receive more information from Walmart.
Oct 21, 19:23 UTC
Monitoring - Walmart has resolved the root cause of this issue and is currently working through the backlog of queued requests. This alert will be updated as more information is available.
Oct 20, 02:01 UTC
Investigating - Our Engineering team is currently investigating delays importing orders from Walmart. We have contacted Walmart and are awaiting additional information.

This alert will be updated as more information is available.
Oct 19, 14:32 UTC
OTTO Order Import Issues
Identified - Our Engineering team has resolved the root cause of this issue and we are currently working through the backlog of queued requests. At this time, all new orders are importing normally. This alert will be updated as more information is available.
Oct 20, 22:56 UTC
Update - This issue is still ongoing as of today. Our Engineering team is working to resolve this issue with high priority. This alert will be updated as more information is available.
Oct 15, 11:50 UTC
Investigating - Our Engineering team is currently investigating issues importing order information on unpaid orders from OTTO.

This alert will be updated as more information is available.
Oct 14, 13:58 UTC
Walmart RMA cannot be processed due to missing SKUs
Update - This issue is still ongoing as of today. Our Engineering team is working to resolve this issue with high priority. This alert will be updated as more information is available.
Oct 15, 11:54 UTC
Investigating - Our engineering team is investigating an issue with Walmart buyer-initiated returns.
As a result of this issue, you may see the following errors in your account:

Attention: Unable to create RMA, because the SKU: was not found in the order.

We have contacted Walmart and are awaiting additional information.

In most cases, the RMA has been processed successfully. If you are seeing this error on your account, you can confirm the RMA has been processed in the Walmart Seller Center and ignore the error message.

This alert will be updated as more information is available.
Oct 14, 17:20 UTC
System ? Operational
Platform Operational
Products ? Operational
Sell: Marketplaces, First Party & Webstores ? Operational
Fulfill: Orders & Fulfillment ? Operational
Marketing ? Operational
Where to Buy ? Operational
API ? Operational
Elevate For Amazon Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 23, 2021

No incidents reported today.

Oct 22, 2021

No incidents reported.

Oct 21, 2021
Christmas.com Product Update and Order Import Issues
Resolved - This issue has been resolved. At this time, all product and order updates are processing normally.

There is no action required on the part of ChannelAdvisor clients.
Oct 21, 09:21 UTC
Monitoring - Christmas.com has resolved the root cause of this issue and is currently working through the backlog of queued requests. This alert will be updated as more information is available.
Oct 20, 14:32 UTC
Investigating - Our Engineering team is currently investigating delays sending product data to and importing orders from Christmas.com. We have contacted Christmas.com and are awaiting additional information.
Oct 20, 08:11 UTC
Oct 20, 2021

Unresolved incident: OTTO Order Import Issues.

Oct 19, 2021
Zalando Order Import and Shipment Update Issues
Resolved - This issue has been resolved. At this time, all orders and shipments are processing normally.

There is no action required on the part of ChannelAdvisor clients.
Oct 19, 21:14 UTC
Investigating - Our Engineering team is currently investigating delays importing orders from Zalando and Shipment Updates. We have contacted Zalando and are awaiting additional information.

This alert will be updated as more information is available.
Oct 19, 19:49 UTC
Oct 18, 2021
MassGenie US Product Update and Order Import Issues
Resolved - MassGenie Marketplace is conducting scheduled maintenance with plans to complete in November 2021.

During the maintenance, our MassGenie Marketplace integration will be unavailable. Therefore, the following communication to and from MassGenie will be delayed until after the maintenance has completed:

- Inventory Updates
- Importing Orders
- Order Shipping Updates
- Order Refunds/Cancellations

Please reach out directly to MassGenie for any concerns.
Oct 18, 15:00 UTC
Investigating - Our Engineering team is currently investigating delays sending product data to and importing orders from MassGenie US. We have contacted MassGenie US and are awaiting additional information.

This alert will be updated as more information is available.
Oct 14, 14:10 UTC
Oct 17, 2021

No incidents reported.

Oct 16, 2021
Newegg Marketplace Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 16, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 07:00 UTC
Scheduled - On Saturday, October 16, 2021 at 4:00 AM EST, Newegg Marketplace will be conducting scheduled maintenance which will take up to 3 hours to complete.

During this maintenance window, the communication to and from Newegg will be delayed until after the maintenance has been completed.

Channels involved:

- Newegg US Marketplace
- Newegg Business Marketplace
- Newegg Canada Marketplace

Once the Newegg maintenance is complete, the ChannelAdvisor system will automatically process all feeds that were held during this time and no further action will be required by ChannelAdvisor customers.
Oct 14, 07:42 UTC
Oct 15, 2021

Unresolved incident: Walmart RMA cannot be processed due to missing SKUs.

Oct 14, 2021
Zalando Order Import Issues
Resolved - This incident has been resolved.
Oct 14, 15:56 UTC
Investigating - Our Engineering team is currently investigating delays importing orders from Zalando. We have
contacted Zalando and are awaiting additional information.

This alert will be updated as more information is available.
Oct 14, 13:07 UTC
Oct 13, 2021
Customer Care Center Access Issues
Resolved - This issue has been resolved. There is no action required on the part of ChannelAdvisor clients.
Oct 13, 12:35 UTC
Identified - The root cause of this issue has been identified and we are working to implement a fix at our highest priority.
This alert will be updated as more information is available.
Oct 13, 12:16 UTC
Investigating - We are currently investigating issues with users accessing the Customer Care Center portal. As a result, you may be unable to view your invoices and payments. We are working on a resolution as our highest priority. We apologize for the inconvenience.

This alert will be updated as soon as more information is available.
Oct 12, 17:01 UTC
Sam's Club Drop Ship Order Import Issues
Resolved - This issue has been resolved. At this time, all orders are importing normally.

There is no action required on the part of ChannelAdvisor clients.
Oct 13, 07:03 UTC
Investigating - Our Engineering team is currently investigating delays importing orders from Sam's Club Drop Ship. We have contacted Sam's Club Drop Ship and are awaiting additional information.

This alert will be updated as more information is available.
Oct 12, 14:28 UTC
Oct 12, 2021
La Redoute Marketplace Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 12, 21:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 20:01 UTC
Scheduled - On Tuesday, 12 October at 10:00 pm CET, La Redoute Marketplace will be conducting scheduled maintenance which will take up to 1 hour 30 minutes to complete.

During this maintenance window, the following communication to and from La Redoute will be delayed until after the maintenance has been completed:

- Product Updates
- Order Importing
- Order Shipping Updates
- Order Refunds/Cancellations

Once the La Redoute maintenance is complete, the ChannelAdvisor system will automatically process all feeds that were held during this time and no further action will be required by ChannelAdvisor customers.
Oct 11, 10:31 UTC
eBay Order Import Minor Delays
Resolved - This issue has been resolved. At this time, all orders are importing normally.

There is no action required on the part of ChannelAdvisor clients.
Oct 12, 01:52 UTC
Investigating - Our Engineering team is currently investigating sporadic delays importing orders from eBay. We are working to resolve this issue with the highest priority and this alert will be updated as more information is available.
Oct 12, 00:59 UTC
Oct 11, 2021
Interpark Product Update and Order Import Issues
Resolved - This issue has been resolved. At this time, all product and order updates are processing normally.

There is no action required on the part of ChannelAdvisor clients.
Oct 11, 14:39 UTC
Investigating - Our Engineering team is currently investigating delays sending product data to and importing orders from Interpark. We have contacted Interpark and are awaiting additional information.
Oct 11, 11:20 UTC
Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

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