All Systems Operational
System ? Operational
90 days ago
100.0 % uptime
Today
Platform Operational
Products ? Operational
Sell: Marketplaces, First Party & Webstores ? Operational
Fulfill: Orders & Fulfillment ? Operational
Marketing ? Operational
Where to Buy ? Operational
API ? Operational
Elevate For Amazon Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Mar 29, 2020

No incidents reported today.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020

No incidents reported.

Mar 19, 2020

No incidents reported.

Mar 18, 2020

No incidents reported.

Mar 17, 2020

No incidents reported.

Mar 16, 2020
Resolved - This issue has been resolved. At this time, all product updates are processing normally.

There is no action required on the part of ChannelAdvisor clients.
Mar 16, 13:49 UTC
Update - Friday 3/13/20 - afternoon update

Walmart has worked diligently to identify and correct the root cause of this issue, and is working to process any updates that were backlogged as a result. Backlog processing will take some time to complete due to higher-than-normal quantity update traffic, and we are monitoring closely.

This alert will be updated as more information is available.
Mar 13, 20:48 UTC
Update - Our Engineering team has been in contact with Walmart; they are actively investigating this issue as a high priority. This alert will be updated as more information is available.
Mar 13, 11:49 UTC
Identified - Thursday 3/12/20 - 5:00pm

Our Engineering team has been in contact with Walmart; they are aware and are actively investigating this issue as a high priority.

In the interim, to prevent the possibility of overselling you may wish to retire the product directly on the Walmart portal. Please note that when a product is retired, it can take some time to relist on Walmart (up to 3 days).

https://walmartsupport.force.com/seller/s/guide?article=000007709

1) On Walmart’s documentation linked above, go to the heading “FAQs” and the Question "How do I retire an Item?"
2) The correct option is: "If you are integrating using the Full Item Spec: Enter a value in the Site End Date field in the Spec for each item that you want to retire."


This alert will be updated as more information is available.
Mar 12, 21:25 UTC
Investigating - Our Engineering team is currently investigating an issue with items incorrectly showing as out-of-stock on the Walmart US Marketplace, even though quantity is being sent. We have contacted Walmart and are currently awaiting additional information.

This alert will be updated as more information is available.
Mar 12, 20:35 UTC
Mar 15, 2020

No incidents reported.