Update - Amazon has reported they have identified the root cause of the issue and are continuing to work on the recovery.

This alert will be updated as more information is available.
Dec 7, 19:20 UTC
Investigating - Amazon AWS is currently experiencing an outage, causing delays in ChannelAdvisor’s ability to process data.

As a result, you may experience delays within the ChannelAdvisor Platform in processing inventory files, API calls and/or product and order processing feeds across multiple AWS-related channels.

Our Engineering team is working to minimize the impact to ChannelAdvisor clients. We have contacted Amazon Engineering and are awaiting further information.
Dec 7, 17:26 UTC
Investigating - Amazon is currently experiencing an issue affecting ChannelAdvisor’s ability to send product data and importing of orders. This alert will continue to be updated as we receive more information from Amazon.
Dec 7, 16:44 UTC
System ? Operational
Platform Operational
Products ? Operational
Sell: Marketplaces, First Party & Webstores ? Operational
Fulfill: Orders & Fulfillment ? Operational
Marketing ? Operational
Shoppable Media ? Operational
API ? Operational
Elevate For Amazon Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 7, 2021
Resolved - This issue has been resolved. At this time, all product and order updates are processing normally.

There is no action required on the part of ChannelAdvisor clients.
Dec 7, 18:39 UTC
Investigating - Our Engineering team is currently investigating delays sending product data to and importing orders from Fruugo. We have contacted Fruugo and are awaiting additional information.

This alert will be updated as more information is available.
Dec 7, 16:15 UTC
Completed - The scheduled maintenance has been completed.
Dec 7, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 12:11 UTC
Scheduled - Trade Me is currently conducting scheduled maintenance from 6:00 AM EST which will take up to 2 hours to complete.

During this maintenance window, the following communication to and from Trade Me will be delayed until after the maintenance has been completed:

- Product Updates
- Order Importing
- Order Shipping Updates
- Order Refunds/Cancellations

Once the Trade Me maintenance is complete, the ChannelAdvisor system will automatically process all feeds that were held during this time and no further action will be required by ChannelAdvisor customers.
Dec 7, 12:09 UTC
Dec 6, 2021

No incidents reported.

Dec 5, 2021

No incidents reported.

Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021

No incidents reported.

Dec 1, 2021
Resolved - This issue has been resolved. At this time, all orders are importing normally.

There is no action required on the part of ChannelAdvisor clients.
Dec 1, 10:31 UTC
Investigating - Our Engineering team is currently investigating delays importing orders from Fruugo. We have
contacted Fruugo and are awaiting additional information.

This alert will be updated as more information is available.
Nov 29, 15:25 UTC
Nov 30, 2021

No incidents reported.

Nov 29, 2021
Nov 28, 2021
Resolved - Target + has resolved the root cause of this issue orders are importing in normal time frames. No action is needed by ChannelAdvisor clients.
Nov 28, 22:26 UTC
Update - This issue is ongoing. Order imports for some Target + orders continue to be delayed.
This alert will be updated as more information is available.
Nov 27, 15:29 UTC
Investigating - Target is currently experiencing an issue processing order exports. Orders may be delayed for 2 to 3 hours. Target is working on a resolution to this issue at their highest priority level.

This alert will be updated as more information is available.
Nov 26, 21:10 UTC
Nov 27, 2021
Nov 26, 2021
Resolved - This issue has been resolved. At this time, all orders are importing normally.

There is no action required on the part of ChannelAdvisor clients.
Nov 26, 15:55 UTC
Update - This issue is still ongoing as of today. Yahoo is working to resolve this issue with high priority. This alert will be updated as more information is available.
Nov 26, 07:51 UTC
Update - This issue is still ongoing. Yahoo is working to resolve this issue with high priority. This alert will be updated as more information is available.
Nov 25, 13:26 UTC
Investigating - Our Engineering team is currently investigating delays importing orders from Yahoo Stores. We have contacted Yahoo and are awaiting additional information.

This alert will be updated as more information is available.
Nov 25, 08:00 UTC
Nov 25, 2021
Resolved - This issue has been resolved. At this time, all product and order updates are processing normally.

There is no action required on the part of ChannelAdvisor clients.
Nov 25, 05:13 UTC
Monitoring - Amazon has resolved the root cause of this issue and is currently working through the backlog of queued requests.
This alert will be updated to confirm when all pending feeds return to normal processing time frames. There will not be any action required by ChannelAdvisor clients.
Nov 24, 22:32 UTC
Update - Amazon has confirmed this issue is impacting product feeds and order feeds in all countries. You may experience delays in product updates, order imports and shipping updates.

This alert will be updated as more information is available.
Nov 24, 21:16 UTC
Investigating - Our Engineering team is currently investigating delays importing merchant fulfilled (MFN) orders from Amazon in the following countries:
Amazon US
Amazon Canada
Amazon Mexico

We have contacted Amazon and are awaiting additional information.

This alert will be updated as more information is available.
Nov 24, 20:16 UTC
Nov 24, 2021
Resolved - This issue has been resolved. At this time, all orders are importing normally.

There is no action required on the part of ChannelAdvisor clients.
Nov 24, 20:28 UTC
Investigating - Our Engineering team is currently investigating delays importing orders from LaRedoute. We have
contacted LaRedoute and are awaiting additional information.

This alert will be updated as more information is available.
Nov 24, 14:50 UTC
Resolved - This issue has been resolved. At this time, all product updates are processing normally.

There is no action required on the part of ChannelAdvisor clients.
Nov 24, 12:21 UTC
Update - This issue is still ongoing as of today. Fruugo is working to resolve this issue with high priority. This alert will be updated as more information is available.
Nov 23, 14:05 UTC
Investigating - Our Engineering team is currently investigating delays sending product data to Fruugo. We have contacted Fruugo and are awaiting additional information.

This alert will be updated as more information is available.
Nov 22, 11:40 UTC
Nov 23, 2021