All Systems Operational
System ? Operational
Platform Operational
Products ? Operational
Sell: Marketplaces, First Party & Webstores ? Operational
Fulfill: Orders & Fulfillment ? Operational
Marketing ? Operational
Where to Buy ? Operational
API ? Operational
Elevate For Amazon Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ChannelAdvisor Scheduled Offline Maintenance Jan 31, 13:00-17:00 UTC
On January 31, 2021 at 8:00 AM EST, the ChannelAdvisor platform will undergo scheduled offline maintenance which will take up to four (4) hours to complete.

This will impact the following services:

complete.channeladvisor.com
login.channeladvisor.com
api.channeladvisor.com
webadapters.channeladvisor.com
ChannelAdvisor Fulfilment Services (CFS)
FTP, SFTP, & Partner FTP

Note: Brand Analytics, Where To Buy, and Digital Marketing tracking collection will remain available.

ChannelAdvisor Support can be contacted during the maintenance at support@channeladvisor.com.

During the maintenance window, the listed ChannelAdvisor applications will be offline and unavailable. Once the maintenance is complete, our system will begin to process all feeds, orders and notifications queued during the maintenance. Any API communication attempted during the maintenance will need to be resent.

Thank you for your patience as we improve the ChannelAdvisor platform to better serve you.
Posted on Jan 13, 18:41 UTC
Past Incidents
Jan 24, 2021

No incidents reported today.

Jan 23, 2021

No incidents reported.

Jan 22, 2021

No incidents reported.

Jan 21, 2021
ChannelAdvisor Discontinue JClub DropShip Integration
Resolved - ChannelAdvisor and JClub DropShip have decided to discontinue our integration.

On 23 February 2021, ChannelAdvisor will disable all communication with JClub DropShip. Please take the appropriate steps to handle the management of your JClub DropShip seller account outside of ChannelAdvisor.

After 23 February 2021, ChannelAdvisor will be removing the JClub DropShip integration from our platform.

If you have any questions, please contact the ChannelAdvisor Support team via https://complete.channeladvisor.com/s/support-center.
Jan 21, 20:37 UTC
Jan 20, 2021

No incidents reported.

Jan 19, 2021
ChannelAdvisor Experiencing Connectivity Issues
Resolved - This issue has been resolved. There is no action required on the part of ChannelAdvisor clients.
Jan 19, 16:05 UTC
Investigating - We are currently investigating connectivity issues with ChannelAdvisor. As a result, you may be unable to log in to the ChannelAdvisor platform or access certain features. We are working on a resolution as our highest priority. We apologize for the inconvenience.

This alert will be updated as soon as more information is available.
Jan 19, 15:33 UTC
Jan 18, 2021
ChannelAdvisor Experiencing Connectivity Issues
Resolved - This issue has been resolved. There is no action required on the part of ChannelAdvisor clients.
Jan 18, 20:00 UTC
Investigating - We are currently investigating connectivity issues with ChannelAdvisor. As a result, you may be unable to log in to the ChannelAdvisor platform or access certain features. We are working on a resolution as our highest priority. We apologize for the inconvenience.

This alert will be updated as soon as more information is available.

Support cases can be opened by email at support@channeladvisor.com.
Jan 18, 19:35 UTC
Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021
ChannelAdvisor Experiencing Connectivity Issues
Resolved - This issue has been resolved. There is no action required on the part of ChannelAdvisor clients.
Jan 15, 16:35 UTC
Investigating - We are currently investigating connectivity issues with ChannelAdvisor. As a result, you may be unable to log in to the ChannelAdvisor platform or access certain features. We are working on a resolution as our highest priority. We apologize for the inconvenience.

This alert will be updated as soon as more information is available.
Jan 15, 15:57 UTC
Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.

Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

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