ChannelAdvisor Status Page Status

Oct 6, 2022

Resolved - This issue has been resolved. At this time, all orders are importing normally.

There is no action required on the part of ChannelAdvisor clients.
Oct 6, 13:41 UTC

Investigating - Our Engineering team is currently investigating delays importing orders from Macy's Drop Ship. We have contacted Macy's Drop Ship and are awaiting additional information.

This alert will be updated as more information is available.
Oct 6, 11:21 UTC

Walmart Order Shipment Issues

Resolved - At this time, all orders are updating shipping and tracking information to Walmart.

This issue has been resolved. There is no action required on the part of ChannelAdvisor clients.
Oct 6, 13:33 UTC

Monitoring - Walmart has resolved the root cause of this issue and is currently working through the backlog of queued requests. This alert will be updated as more information is available.
Oct 4, 20:21 UTC

Update - This issue is still ongoing as of today. Walmart is working to resolve this issue with high priority.

This alert will continue to be updated as we receive more information.
Oct 4, 12:31 UTC

Update - This issue is still ongoing as of today. Walmart is working to resolve this issue with high priority.

This alert will continue to be updated as we receive more information.
Oct 3, 20:13 UTC

Investigating - Our Engineering team is currently investigating delays updating order shipments to Walmart. We have contacted Walmart and are awaiting additional information.

This alert will be updated as more information is available.
Oct 3, 15:53 UTC

Oct 5, 2022

Intermittent Walmart Connection Error

Resolved - This issue has been resolved. At this time, all product and order updates are processing normally.

There is no action required on the part of ChannelAdvisor clients.
Oct 5, 08:11 UTC

Update - This issue is still ongoing and is intermittently causing delays and/or connection errors in the following functions:
- Product data feeds
- Order imports

You may also receive intermittent “Invalid Credentials” errors on the Walmart settings page or in the “Check Access Level” account settings.

Our engineering team is working with Walmart to resolve this issue with high priority.

This alert will continue to be updated as we receive more information.
Oct 4, 20:16 UTC

Update - This issue is still ongoing as of today. Walmart is working to resolve this issue with high priority.

This alert will continue to be updated as we receive more information.
Oct 4, 12:32 UTC

Update - This issue is still ongoing as of today. Walmart is working to resolve this issue with high priority.

This alert will continue to be updated as we receive more information.
Oct 3, 20:12 UTC

Investigating - Walmart is currently experiencing an issue affecting ChannelAdvisor’s ability to send product data and import orders. As a result of this issue, you may see the following errors in your Walmart listing and settings views or when selecting "Check Access Level" for delegated access.

Error from Walmart: "We could not connect with Walmart. Please try again later."

We are working on a resolution as our highest priority.

This alert will continue to be updated as we receive more information.
Sep 30, 19:27 UTC

Oct 4, 2022

Michael’s Marketplace Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 4, 22:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 22:00 UTC

Scheduled - On Monday, 3rd of October at 05:00 PM CST, Michael’s Marketplace will be conducting scheduled maintenance which will take up to 24 hours to complete.

During the maintenance, the following communication to and from Michael’s Marketplace will be delayed until after the maintenance has completed:

- All product data feeds will be unavailable.

Once the Michael’s maintenance is complete, the ChannelAdvisor system will automatically process all feeds that were held during this time and no further action will be required by ChannelAdvisor customers.

If you have any questions, please contact the ChannelAdvisor Support team via My Support Center.
Oct 3, 16:01 UTC

Walmart Marketplace - Related Fields Errors

Resolved - The root issue and resolution has been identified for the Walmart related fields errors. If you are experiencing Walmart listing errors related to measurement fields, please refer to the following What’s New article:

"Walmart Marketplace (US): Migration to Item Specification v4.x Update - Errors for measurement fields"
https://knowledge.channeladvisor.com/kc?id=community_blog&sys_id=dd52a0412f5addd0cffb5ff62799b661
Oct 4, 15:50 UTC

Investigating - Following the Walmart v4 migration, when field values contain one or more numeric values, and one or more units of measure, all component fields must be mapped. To resolve this issue, please refer to the following What’s New article:

https://knowledge.channeladvisor.com/kc?id=community_blog&sys_id=dd52a0412f5addd0cffb5ff62799b661
Sep 30, 17:33 UTC

MyUS Marketplace US Product Update and Order Import Issues

Resolved - This issue has been resolved. At this time, all product and order updates are processing normally.

There is no action required on the part of ChannelAdvisor clients.
Oct 4, 07:22 UTC

Monitoring - MyUS Marketplace has resolved the root cause of this issue and is currently working through the backlog of queued requests. This alert will be updated as more information is available.
Oct 3, 15:57 UTC

Update - This issue is still ongoing as of today. MyUS Marketplace US is working to resolve this issue with high priority. This alert will be updated as more information is available.
Oct 3, 07:11 UTC

Investigating - Our Engineering team is currently investigating delays sending product data to and importing orders from MyUS Marketplace US. We have contacted MyUS Marketplace US and are awaiting additional information.

This alert will be updated as more information is available.
Sep 30, 08:42 UTC

eBay Promoted Listings Reporting Issue

Resolved - This issue has been resolved. There is no action required on the part of ChannelAdvisor clients.
Oct 4, 06:47 UTC

Update - This issue is still ongoing as of today. eBay is working to resolve this issue with high priority. This alert will be updated as more information is available.
Oct 3, 13:41 UTC

Investigating - eBay is experiencing a system issue with reporting where advertisers may see a drop in impressions and click data for Promoted Listings Standard and Promoted Listings Advanced campaigns. Please note that listings are not affected at this time and are still being promoted. The eBay team is actively working to recover this data.

This is only impacting click and impression data, and “sold” and “sales” data is still accurate.

This alert will continue to be updated as we receive more information from eBay.
Sep 30, 00:00 UTC

Oct 3, 2022

ChannelAdvisor Support Center, Knowledge Center, Learning Center Issue

Resolved - This issue has been resolved.
Oct 3, 14:51 UTC

Investigating - We are currently investigating connectivity issues with ChannelAdvisor Support Center, Knowledge Center and Learning Center. As a result, you may be unable to access these sites. We are working on a resolution as our highest priority. We apologize for the inconvenience.
You can contact ChannelAdvisor Support directly at support@channeladvisor.com

This alert will be updated as soon as more information is available.
Oct 3, 14:11 UTC

Oct 2, 2022

No incidents reported.

Oct 1, 2022

No incidents reported.

Sep 30, 2022

Walmart Product Update Issues

Resolved - These issues have been resolved.
There is no action required on the part of ChannelAdvisor clients.
Sep 30, 19:23 UTC

Identified - Our Engineering team has resolved the causes of errors with Parent SKU's and Unable to Migrate Field.

The team is continuing to work towards resolution for the delegated access issue.

Customers encountering the 'Fields are Related' issue should review the following Knowledge article for additional guidance: https://knowledge.channeladvisor.com/kc?id=community_blog&table=sn_communities_blog&sys_id=8754171a2fc21590cffb5ff62799b691

This alert will be updated as more information is available.
Sep 30, 15:36 UTC

Update - This issue is still ongoing as of today.

In addition to the previously listed errors, you may also see the following error:
"Error from Walmart: Delegated access to manage the Walmart integration is not configured correctly."

Our Engineering team is working to resolve this issue with high priority. This alert will be updated as more information is available.
Sep 30, 14:10 UTC

Investigating - Our Engineering team is currently investigating issues sending product data to Walmart. As a result of this issue, you may see the following, or similar errors:

"Error on Parent SKU #: Field xxx is required"
"Unable to migrate field from 'common|description'"
"Error from ChannelAdvisor: Fields are related and all of them must be provided or left blank."

We are working on a resolution as our highest priority. This alert will be updated as more information is available.
Sep 29, 21:04 UTC

Walmart Delegated Access Issue

Resolved - This issue has been resolved. At this time, all product updates are processing normally.

There is no action required on the part of ChannelAdvisor clients.
Sep 30, 19:21 UTC

Investigating - Walmart is currently experiencing an issue affecting ChannelAdvisor’s ability to send product data. As a result of this issue, you may see the following errors in your Walmart listing and settings views.

Error from Walmart: Delegated access to manage the Walmart integration is not configured correctly. Please ensure proper delegated access is set for all permissions in the Walmart Developer Portal.

We are working on a resolution as our highest priority.

This alert will continue to be updated as we receive more information.
Sep 30, 16:08 UTC

Sep 29, 2022

Sep 28, 2022

Walmart Drop Ship Product Update and Order Import Issues

Resolved - This issue has been resolved. At this time, all product and order updates are processing normally.

There is no action required on the part of ChannelAdvisor clients.
Sep 28, 01:47 UTC

Investigating - Our Engineering team is currently investigating delays in sending product data and importing orders from Walmart Drop Ship. We have contacted Walmart Drop Ship and are awaiting additional information.

This alert will be updated as more information is available.
Sep 27, 00:28 UTC

Sep 27, 2022

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

Fruugo Product Update and Order Import Issues

Resolved - This issue has been resolved. At this time, all product and order updates are processing normally.

There is no action required on the part of ChannelAdvisor clients.
Sep 23, 19:58 UTC

Investigating - Our Engineering team is currently investigating delays sending product data to and importing orders from Fruugo. We have contacted Fruugo and are awaiting additional information.

This alert will be updated as more information is available.
Sep 23, 11:26 UTC

Amazon MFN Order Import Issues

Resolved - This issue has been resolved. At this time, all orders are importing normally.

There is no action required on the part of ChannelAdvisor clients.
Sep 23, 19:25 UTC

Monitoring - Amazon has resolved the root cause of this issue and is currently working through the backlog of queued requests. This alert will be updated as more information is available.
Sep 23, 17:57 UTC

Investigating - Our Engineering team is currently investigating delays importing some Amazon merchant-fulfilled (MFN) orders across all locales. We have contacted Amazon and are awaiting additional information.

This alert will be updated as more information is available.
Sep 23, 14:17 UTC

Walmart Product Update and Invalid Credentials Issues

Resolved - This issue has been resolved.

There is no action required on the part of ChannelAdvisor clients.
Sep 23, 18:00 UTC

Update - This issue is still ongoing as of today. Our Engineering team is working to resolve this issue with high priority. This alert will be updated as more information is available.
Sep 20, 21:50 UTC

Update - This issue is still ongoing as of today. Walmart is working to resolve this issue with high priority. This alert will be updated as more information is available.
Sep 8, 20:29 UTC

Update - This issue is still ongoing as of today. Walmart is working to resolve this issue with high priority. This alert will be updated as more information is available.
Sep 7, 10:10 UTC

Update - This issue is still ongoing as of today. We are working with Walmart to resolve this issue with high priority. This alert will be updated as more information is available.
Sep 5, 07:03 UTC

Investigating - Our Engineering team is currently investigating issues sending product data to Walmart US for some accounts. As a result of this issue, you may see the following errors in your posting account:

"Error from Walmart Marketplace: Delegated access to manage the Walmart integration is not configured correctly. Please ensure proper delegated access is set for all permissions in the Walmart Developer Portal".

We have contacted Walmart and are awaiting additional information.

This alert will be updated as more information is available.
Sep 2, 11:52 UTC

Idealo DE Product Update and Order Import Issues

Resolved - This issue has been resolved. At this time, all product and order updates are processing normally.

There is no action required on the part of ChannelAdvisor clients.
Sep 23, 07:30 UTC

Investigating - Our Engineering team is currently investigating delays sending product data to and importing orders from Idealo DE. This alert will continue to be updated as we receive more information from Idealo DE.
Sep 22, 17:45 UTC

Sep 22, 2022

Galaxus CH and Galaxus DE Product Update and Order Import Issues

Resolved - This issue has been resolved. At this time, all product and order updates are processing normally.

There is no action required on the part of ChannelAdvisor clients.
Sep 22, 15:04 UTC

Investigating - Our Engineering team is currently investigating delays sending product data to and importing orders from Galaxus. We have contacted Galaxus and are awaiting additional information.

This alert will be updated as more information is available.
Sep 22, 14:05 UTC