ChannelAdvisor Status Page Status

All Systems Operational

System Operational

Platform Operational

Products Operational

Sell: Marketplaces, First Party & Webstores Operational

Fulfill: Orders & Fulfillment Operational

Marketing Operational

Where to Buy Operational

API Operational

Elevate For Amazon Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 14, 2021

No incidents reported today.

May 13, 2021

Amazon Order Import Delays

Resolved - This issue has been resolved. At this time, all orders are importing normally.

There is no action required on the part of ChannelAdvisor clients.
May 13, 07:37 UTC

Investigating - Our Engineering team is currently investigating delays importing orders from Amazon. We have contacted Amazon and are awaiting additional information.

This alert will be updated as more information is available.
May 13, 04:43 UTC

May 12, 2021

No incidents reported.

May 11, 2021

No incidents reported.

May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

GunBroker API Connectivity Issues

Resolved - This issue has been resolved. At this time, all product and order updates are processing normally.

There is no action required on the part of ChannelAdvisor clients.
May 5, 16:24 UTC

Update - This issue is still ongoing as of today. We are working with Gunbroker to resolve this issue with high priority. This alert will be updated as more information is available.
May 5, 10:12 UTC

Investigating - Our Engineering team is currently investigating delays in sending product data and importing orders from Gunbroker. We have contacted Gunbroker and are awaiting additional information.

This alert will be updated as more information is available.
May 4, 13:09 UTC

May 4, 2021

Newegg Product Update and Order Import Issues

Resolved - This issue has been resolved. There is no action required on the part of ChannelAdvisor clients.
May 4, 17:29 UTC

Investigating - Our Engineering team is currently investigating delays sending product data to and importing orders from Newegg US, Newegg Business, and Newegg Canada. We have contacted Newegg and are awaiting additional information.

This alert will be updated as more information is available.
May 4, 13:22 UTC

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

NewEgg Shipping/Tracking Update Issues

Resolved - This issue has been resolved for Newegg Business and Newegg Canada. There is no action required on the part of ChannelAdvisor clients.
Apr 30, 22:53 UTC

Update - For Newegg US, this issue has been resolved, and there is no action required on the part of ChannelAdvisor clients.

For Newegg Business and Newegg Canada, Newegg continues to work to resolve this issue with high priority, and we will update here as more information is available.
Apr 29, 21:16 UTC

Update - This issue is still ongoing as of now. We are working with Newegg to resolve this issue with high priority. This alert will be updated as more information is available.
Apr 27, 01:36 UTC

Investigating - Our Engineering team is currently investigating issues processing shipping/tracking updates to NewEgg. We have contacted NewEgg and are awaiting additional information.

This alert will be updated as more information is available.
Apr 26, 19:04 UTC

ChannelAdvisor Order and Product Sync Failures

Resolved - This issue has been resolved. There is no action required on the part of ChannelAdvisor clients.
Apr 30, 20:12 UTC

Monitoring - The root cause of this issue has been resolved and we are currently working through the backlog of queued requests. This alert will be updated as more information is available.
Apr 30, 17:00 UTC

Investigating - Our Engineering team is currently investigating failures in syncing orders and product data on all channels. We are working to resolve this issue with the highest priority and this alert will be updated as more information is available.
Apr 30, 16:26 UTC