Investigating - Our Engineering team is currently investigating delays sending quantity data to and importing orders from Zulily. We have contacted Zulily and are awaiting additional information.

This alert will be updated as more information is available.
May 28, 01:59 UTC
System ? Operational
90 days ago
100.0 % uptime
Today
Platform Operational
Products ? Operational
Sell: Marketplaces, First Party & Webstores ? Operational
Fulfill: Orders & Fulfillment ? Operational
Marketing ? Operational
Where to Buy ? Operational
API ? Operational
Elevate For Amazon Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
May 31, 2020

No incidents reported today.

May 30, 2020

No incidents reported.

May 29, 2020

No incidents reported.

May 28, 2020

Unresolved incident: Zulily Drop Ship Inventory Update and Order Import Issues.

May 27, 2020
Resolved - This issue has been resolved. At this time, all product updates are processing normally.

There is no action required on the part of ChannelAdvisor clients.
May 27, 13:48 UTC
Update - We are continuing to investigate this issue.
May 26, 13:42 UTC
Investigating - Our Engineering team is currently investigating delays sending product data to and importing orders from Kala. We have contacted Kala and are awaiting additional information.

This alert will be updated as more information is available.
May 26, 13:42 UTC
May 26, 2020
May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020
Resolved - ChannelAdvisor and Albertsons Marketplace have decided to discontinue our integration.

On 29 June 2020, ChannelAdvisor will disable all communication with Albertsons Marketplace. Please take the appropriate steps to handle management of your Albertsons seller account outside of ChannelAdvisor.

After 29 June 2020, ChannelAdvisor will be removing the Albertsons Marketplace integration from our platform.

If you have any questions, please contact the ChannelAdvisor Support team via My Support Center.
May 22, 18:51 UTC
Resolved - Target + Marketplace have updated their taxonomy and their data requirements. On 27 May 2020, we will update the ChannelAdvisor template to match, and you will want to review your template mappings to ensure data is correct. The following updates will be applied:

In Common > Core Information, the Item Type field will have the following changes to the allowed values and their corresponding fields:

Adding:

active sitting chairs
battle tops
Calculators
Cell Phone Charms and Decals
dietary supplements
disc storage wallets and cases
Disposable Face Masks
electrolyte supplements
energy supplements
fiber supplements
greens and superfood supplements
hair clips and pins
hair elastics
Hand Sanitizer
headbands
herbal supplements
Keyboard Skins
Medical Examination Gloves
mineral supplements
multivitamins
omegas and fish oil
probiotics
protein powders
shoe covers
snowsuits
soft play equipment
sports nutrition supplements
task stools
Thermometer Cover
vests
Vitamin A
Vitamin B
Vitamin C
Vitamin D
Vitamin E
weight loss supplements
Yo-Yos

Removing:

3D printer resins
Anti-Tip Strap
ball pits and accessories COPY
Bath Basket
build plate tape
candle tools and accessories
Cell Phone Charm
Coaster Holder
computer control tablets
Cooling Mat
craft accessory sets
decorative liners
decorative suitcases
Desktop Computer Bundle
disc storage wallets/cases
Drawing tools sets
fishing rod and reel accessories
floor clocks
Graphing Calculator
Keyboard Skin
Lap Desk
Laptop Docking Station
Laptop Stand
luggage racks
mantle clips
Pacifier
Pacifier Clip
POS terminals
Range Finder
soft play furniture
string toys
Tablet Docking Station
tape storage
theremins
thermal paste
thermal printers
Wine Coaster

In Common > Pricing, the Tax field will have the following allowed values added:

Costumes
Music Instruments

In Common > Additional Attributes, the following fields will pull the value from the child sku instead of the parent:

Product Color Name
Finish: Metal
Shape

More information
Refer to the Getting Started with Target + Marketplace Community articles for more information on their template and data requirements.
May 22, 13:46 UTC
Resolved - This issue has been resolved. At this time, all orders and product updates are processing normally.

There is no action required on the part of ChannelAdvisor clients
May 22, 13:19 UTC
Monitoring - Walmart has resolved the root cause of this issue and we are currently working through the backlog of queued requests. This alert will be updated as more information is available.
May 21, 04:53 UTC
Update - This issue is still ongoing. Walmart is working to resolve this issue with high priority. This alert will be updated as more information is available.
May 21, 03:01 UTC
Investigating - Our Engineering team is currently investigating delays sending product and inventory data to, and importing orders from, Walmart Canada. We have contacted Walmart Canada and are awaiting additional information.

This alert will be updated as more information is available.
May 20, 21:55 UTC
May 21, 2020
Resolved - ChannelAdvisor and Exborders Marketplace have decided to discontinue our integration.

On 28 June 2020, ChannelAdvisor will disable all communication with Exborders Marketplace. Please take the appropriate steps to handle management of your Exborders seller account outside of ChannelAdvisor.

After 28 June 2020, ChannelAdvisor will be removing the Exborders Marketplace integration from our platform.

If you have any questions, please contact the ChannelAdvisor Support team via My Support Center.
May 21, 15:04 UTC
Resolved - This issue has been resolved. At this time, all updates are processing normally.

There is no action required on the part of ChannelAdvisor clients.
May 21, 07:00 UTC
Monitoring - Walmart has resolved the root cause of this issue and we are currently working through the backlog of queued requests. This alert will be updated as more information is available.
May 21, 04:53 UTC
Update - This issue is still ongoing. Walmart is working to resolve this issue with high priority. This alert will be updated as more information is available.
May 21, 02:59 UTC
Investigating - Our Engineering team is currently investigating delays sending inventory data to and importing orders from Walmart DropShip US.

We have contacted Walmart and are awaiting additional information.

This alert will be updated as more information is available.
May 21, 01:36 UTC
Resolved - This issue has been resolved. At this time, all updates are processing normally.

There is no action required on the part of ChannelAdvisor clients.
May 21, 07:00 UTC
Monitoring - Walmart has resolved the root cause of this issue and we are currently working through the backlog of queued requests. This alert will be updated as more information is available.
May 21, 04:53 UTC
Update - This issue is still ongoing. Walmart is working to resolve this issue with high priority. This alert will be updated as more information is available.
May 21, 02:58 UTC
Investigating - Our Engineering team is currently investigating delays sending product and inventory data to, and importing orders from, Walmart US. As a result of this issue, you may also see the following error in your Listings view.

ChannelAdvisor could not reach the Walmart API due to a temporary error, but we will retry the latest action as soon as possible.

We have contacted Walmart and are awaiting additional information.

This alert will be updated as more information is available.
May 20, 23:42 UTC
May 20, 2020
Resolved - This issue has been resolved. At this time, all orders are importing normally.

There is no action required on the part of ChannelAdvisor clients.
May 20, 20:18 UTC
Update - This issue is still ongoing as of today. Walmart Canada is working to resolve this issue with high priority. This alert will be updated as more information is available.
May 20, 07:41 UTC
Investigating - Our Engineering team is currently investigating delays importing orders from Walmart Canada. We have contacted Walmart Canada and are awaiting additional information.

This alert will be updated as more information is available.
May 18, 08:18 UTC
Resolved - Walmart has resolved the root cause of this issue. There is no action required on the part of ChannelAdvisor clients.
May 20, 19:35 UTC
Monitoring - Walmart has resolved the root cause of this issue and is currently working through the backlog of queued requests. This alert will be updated as more information is available.
May 18, 07:12 UTC
Identified - Walmart is currently experiencing an issue resulting in processing delays for quantity data. Our Engineering team has contacted Walmart and this alert will continue to be updated as we receive more information from Walmart.
May 14, 15:39 UTC
Resolved - ChannelAdvisor and AllSale Club Marketplace have decided to discontinue our integration.

On 26 June 2020, ChannelAdvisor will disable all communication with AllSale Club Marketplace. Please take the appropriate steps to handle management of your AllSale Club seller account outside of ChannelAdvisor.

After 26 June 2020, ChannelAdvisor will be removing the AllSale Club Marketplace integration from our platform.


If you have any questions, please contact the ChannelAdvisor Support team via My Support Center.
May 20, 13:48 UTC
May 19, 2020

No incidents reported.

May 18, 2020
Resolved - This issue has been resolved. At this time, all orders are importing normally and all product feeds are processing normally.

There is no action required on the part of ChannelAdvisor clients.
May 18, 18:22 UTC
Investigating - Our Engineering team is currently investigating delays sending product data to and importing orders from all channels. We are investigating this issue at top priority.

This alert will be updated as more information is available.
May 18, 17:43 UTC
May 17, 2020

No incidents reported.