Update - This issue is still ongoing as of today. Web Shop Manager is working to resolve this issue with high priority. This alert will be updated as more information is available.
Jan 25, 2023 - 08:12 UTC
Update - This issue is still ongoing as of today. Web Shop Manager is working to resolve this issue with high priority. This alert will be updated as more information is available.
Jan 23, 2023 - 08:06 UTC
Update - This issue is still ongoing as of today. Web Shop Manager is working to resolve this issue with high priority. This alert will be updated as more information is available.
Jan 19, 2023 - 09:02 UTC
Investigating - Our Engineering team is currently investigating delays sending product data to Web Shop Manager. We have contacted Web Shop Manager and are awaiting additional information.

This alert will be updated as more information is available.

Jan 18, 2023 - 08:53 UTC
System ? Operational
Platform Operational
Products ? Operational
Sell: Marketplaces, First Party & Webstores ? Operational
Fulfill: Orders & Fulfillment ? Operational
Marketing ? Operational
Shoppable Media ? Operational
API ? Operational
Elevate For Amazon Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 29, 2023

No incidents reported today.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023
Resolved - This issue has been resolved. At this time, all product and order updates are processing normally.

There is no action required on the part of ChannelAdvisor clients.

Jan 26, 15:33 UTC
Investigating - Our Engineering team is currently investigating delays sending product data to and importing orders from MyUS Marketplace US. We have contacted MyUS Marketplace US and are awaiting additional information.

This alert will be updated as more information is available.

Jan 26, 09:04 UTC
Jan 25, 2023
Resolved - This issue has been resolved. At this time, all product and order updates are processing normally.

There is no action required on the part of ChannelAdvisor clients.

Jan 25, 15:20 UTC
Investigating - Our Engineering team is currently investigating delays sending product data to and importing orders from MyUS Marketplace US. We have contacted MyUS Marketplace US and are awaiting additional information.

This alert will be updated as more information is available.

Jan 25, 09:04 UTC
Resolved - This issue has been resolved. At this time, all product and order updates are processing normally.

There is no action required on the part of ChannelAdvisor clients.

Jan 25, 09:49 UTC
Investigating - Our Engineering team is currently investigating delays sending product data to and importing orders from The Market New Zealand. We have contacted The Market New Zealand and are awaiting additional information.

This alert will be updated as more information is available.

Jan 25, 09:05 UTC
Jan 24, 2023
Resolved - This issue has been resolved. There is no action required on the part of ChannelAdvisor clients.
Jan 24, 09:05 UTC
Update - At this time, all orders are importing normally. Our engineering team is currently investigating delays processing shipping/tracking updates and order cancellations.

This alert will be updated as more information is available.

Jan 23, 23:40 UTC
Investigating - Our Engineering team is currently investigating delays importing orders from Walmart Marketplace US. We have contacted Walmart and are awaiting additional information.

This alert will be updated as more information is available.

Jan 23, 18:07 UTC
Jan 23, 2023
Jan 22, 2023

No incidents reported.

Jan 21, 2023
Resolved - This issue has been resolved. At this time, all product and order updates are processing normally.

There is no action required on the part of ChannelAdvisor clients.

Jan 21, 13:01 UTC
Investigating - Our Engineering team is currently investigating delays sending product data to and importing orders from Galaxus CH and DE. We are working to resolve this issue with the highest priority and this alert will be updated as more information is available.

This alert will be updated as more information is available.

Jan 20, 18:53 UTC
Jan 20, 2023
Jan 19, 2023
Resolved - This issue has been resolved. At this time, all orders are importing normally.

There is no action required on the part of ChannelAdvisor clients.

Jan 19, 18:19 UTC
Investigating - Our Engineering team is currently investigating delays importing orders from Zalando in all locales. We have contacted Zalando and are awaiting additional information.

This alert will be updated as more information is available.

Jan 19, 16:42 UTC
Jan 18, 2023
Resolved - Amazon has resolved the root cause of this issue and the errors continue to reduce as orders are updated as shipped. At this time, all new orders are processing normally.

You may continue to see errors in your notification center while the remaining shipment updates are processed.

Jan 18, 18:23 UTC
Update - Our Engineering team is continuing to monitor this issue. This alert will be updated as more information is available.
Jan 18, 09:01 UTC
Update - Our Engineering team is continuing to monitor this issue. This alert will be updated as more information is available.
Jan 14, 00:47 UTC
Update - We are continuing to monitor for any further issues.
Jan 11, 12:24 UTC
Monitoring - Between Saturday, January 7, 2023 at 9pm EST and Monday, January 9, 2023 at 7:30pm EST, ChannelAdvisor received reporting discrepancies from Amazon for pricing changes on some Amazon FBA orders. These orders were imported into ChannelAdvisor and are still able to be updated by Amazon as shipped without any additional issues. Amazon has since corrected these reporting discrepancies, but you may still see this error appearing in your notification center for some orders as the ChannelAdvisor system attempts to reprocess them:

“FBA Orders failed for unknown reason
We were unable to create or update your Amazon Marketplace FBA orders because of an internal error. Please contact ChannelAdvisor support for assistance.”

For any orders that you may be concerned about, we recommend checking in Seller Central to confirm the status.

The error message will resolve itself after the order is fully shipped on the fulfilled shipments report, which can take approximately 2-3 days which is the traditional fulfillment time for FBA items.

This alert will be updated as more information is available.

Jan 11, 00:16 UTC
Jan 17, 2023

No incidents reported.

Jan 16, 2023

No incidents reported.

Jan 15, 2023
Completed - The scheduled maintenance has been completed.
Jan 15, 02:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 14:00 UTC
Scheduled - On Saturday, 14th of January at 06:00 AM PST, Newegg Marketplace will be conducting scheduled maintenance which will take up to 12 and a half hours to complete.

Platforms Involved:

Newegg US Marketplace
Newegg Business Marketplace
Newegg Canada Marketplace

During the maintenance, the following communication to and from Newegg Marketplace will be delayed until after the maintenance has completed:

- Seller Portal will be temporarily down.
- All data feeds and API functions will not be available.

Once the Newegg maintenance is complete, the ChannelAdvisor system will automatically process all feeds that were held during this time and no further action will be required by ChannelAdvisor customers.

If you have any questions, please contact the ChannelAdvisor Support team via My Support Center.

Jan 5, 12:56 UTC