Walmart DropShip LagTime error
Identified - Walmart recently made a change to deprecate the LagTime for Walmart DropShip being accepted in the feeds.
As a result, you may see the following errors in your Product Listings view:

"Error from Walmart.com Drop Ship US: [PIVI_017A] Payload validation warning, fulfillmentLagTime can't be updated through inventory API. Use lagtime bulk update API."

The LagTime value was never controlled through ChannelAdvisor so this error can be ignored. The LagTime should continue to be controlled through the catalog-update process that you are currently using.
Oct 20, 15:33 UTC
Houzz Product Update Issues
Investigating - Our Engineering team is currently investigating delays sending product data to Houzz. We have contacted Houzz and are awaiting additional information.

This alert will be updated as more information is available.
Oct 20, 09:06 UTC
System ? Operational
Platform Operational
Products ? Operational
Sell: Marketplaces, First Party & Webstores ? Operational
Fulfill: Orders & Fulfillment ? Operational
Marketing ? Operational
Where to Buy ? Operational
API ? Operational
Elevate For Amazon Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 22, 2020
Amazon Product Update Issues
Resolved - This issue has been resolved. There is no action required on the part of ChannelAdvisor clients.
Oct 22, 02:59 UTC
Investigating - Our Engineering team is currently investigating delays sending product data to some Amazon Countries. We have contacted Amazon and are awaiting additional information.

Impacted regions:
Amazon France
Amazon Germany
Amazon UK
Amazon Spain
Amazon Italy
Amazon Netherlands
Amazon UAE
Amazon Turkey
Amazon Australia
Amazon India

This alert will be updated as more information is available.
Oct 21, 18:28 UTC
Oct 21, 2020
Overstock Marketplace: Product Template Update 26 October 2020
Resolved - Dear Customer,

On 26 October 2020, the Overstock Marketplace product template will be updated to reflect the following changes. Please review your existing ChannelAdvisor integration with Overstock Marketplace and make any adjustments needed to accommodate the changes below.

1. In Common > Product Identifiers:

The GTIN field will be conditionally required for specific categories and recommended for other categories.

2. In Common > Core Information

The Country of Origin field will remove the Imported allowed value.
The Condition field will be required for all categories and only accept one of these allowed values:

N/A
New
Refurbished
Used

3. The Category field will have the changes to the allowed values and their corresponding fields which can be found in this What's New article:

https://community.channeladvisor.com/s/ca-whatsnew/a5H0H0000023BBJUA2/overstock-marketplace-template-update-26-october-2020

If you have any questions, please contact the ChannelAdvisor Support team via My Support Center.

Thank you,

ChannelAdvisor Support Team
Oct 21, 17:42 UTC
Oct 20, 2020

Unresolved incidents: Walmart DropShip LagTime error, Houzz Product Update Issues.

Oct 19, 2020
Walmart Canada Order Import Issues
Resolved - This issue has been resolved. At this time, all orders are importing normally.

There is no action required on the part of ChannelAdvisor clients.
Oct 19, 09:16 UTC
Investigating - Our Engineering team is currently investigating delays importing orders from Walmart Canada. We have contacted Walmart Canada and are awaiting additional information.

This alert will be updated as more information is available.
Oct 14, 11:42 UTC
Oct 18, 2020
ChannelAdvisor Community content is inaccessible
Resolved - This issue has been resolved. There is no action required on the part of ChannelAdvisor clients.
Oct 18, 21:33 UTC
Investigating - Our Engineering team is currently investigating an issue with accessing content on the ChannelAdvisor Community.

Users are still able to contact Support via the ChannelAdvisor platform's Advisor, as well as submit a case via email at support@channeladvisor.com.

This alert will be updated as more information is available.
Oct 17, 19:39 UTC
Oct 17, 2020
Oct 16, 2020

No incidents reported.

Oct 15, 2020
Overstock Marketplace and Drop Ship Product Update and Order Import Issues
Resolved - This issue has been resolved. At this time, all updates are processing normally.

There is no action required on the part of ChannelAdvisor clients.
Oct 15, 15:23 UTC
Monitoring - Overstock has resolved the root cause of this issue and is currently working through the backlog of queued requests.
This alert will be updated as more information is available.
Oct 15, 01:40 UTC
Identified - Overstock is currently experiencing an issue affecting ChannelAdvisor’s ability to send product data and import orders for both Overstock Marketplace and Overstock Drop Ship. This issue is being investigated at top priority.
This alert will be updated as more information is available.
Oct 14, 23:23 UTC
Update - Our Engineering team is currently investigating delays sending product data, including price and quantity, and importing orders from Overstock. We have contacted Overstock and are awaiting additional information.
Oct 14, 13:43 UTC
Investigating - Our Engineering team is currently investigating delays importing orders from Overstock. We have
contacted Overstock and are awaiting additional information.

This alert will be updated as more information is available.
Oct 13, 17:14 UTC
Amazon Order Refund Issue
Resolved - Amazon has reverted the change that caused partial price refunds to fail. At this time, sellers are able to process this type of refund through ChannelAdvisor. Our system will not automatically retry refund requests as this could result in a duplicate refund.
If you have not manually processed failed refunds in Seller Central, this can now be done on the orders in ChannelAdvisor.

If you have already processed the refund request in Seller Central, you do not need to take any action in ChannelAdvisor. If you require the refund you have manually completed in Seller Central to be processed in ChannelAdvisor for record-keeping purposes you may process the refund again in ChannelAdvisor and check the option Do Not Notify Marketplace.

If you need additional assistance, please contact ChannelAdvisor Support.
Oct 15, 01:45 UTC
Identified - On October 1, 2020, Amazon made changes to its refund process in order to support a new policy around seller-fulfilled returns. These changes caused errors to begin appearing for partial price refunds issued through ChannelAdvisor because Amazon now needs additional information to justify a partial price refund. Amazon has confirmed the errors are related to the API changes and that they do not currently support those additional requirements via the API.

This alert will be updated with additional details as we receive them. In the meantime, all partial price refunds will need to be handled directly in Seller Central for processing.
Oct 13, 16:57 UTC
Investigating - Engineering is currently investigating an issue pertaining to Amazon order refunds. We have contacted Amazon and are waiting for additional information. 

This alert will continue to be updated as we receive more information from Amazon.
Oct 8, 17:26 UTC
Oct 14, 2020
Oct 13, 2020
Walmart Marketplace Quantity Update Issues
Resolved - This issue has been resolved. There is no action required on the part of ChannelAdvisor clients.
Oct 13, 13:58 UTC
Investigating - Our Engineering team is currently investigating delays sending product quantity to Walmart Marketplace. We have contacted Walmart and are awaiting additional information.

This alert will be updated as more information is available.
Oct 8, 09:01 UTC
LaRedoute Product Update Issues
Resolved - This issue has been resolved. There is no action required on the part of ChannelAdvisor clients.
Oct 13, 13:55 UTC
Investigating - Our Engineering team is currently investigating delays sending product data to LaRedoute. We have contacted LaRedoute and are awaiting additional information.

This alert will be updated as more information is available.
Oct 8, 10:55 UTC
Oct 12, 2020
Zulily Drop Ship Inventory Update and Order Import Issues
Resolved - This issue has been resolved. There is no action required on the part of ChannelAdvisor clients.
Oct 12, 16:55 UTC
Update - This issue is still ongoing as of today. We are working with Zulily to resolve this issue with high priority. This alert will be updated as more information is available.
Oct 6, 22:30 UTC
Update - This issue is still ongoing as of today. We are working with Zulily to resolve this issue with high priority. This alert will be updated as more information is available.
Sep 30, 20:37 UTC
Investigating - Our Engineering team is currently investigating delays sending quantity data to and importing orders from Zulily. We have contacted Zulily and are awaiting additional information.

This alert will be updated as more information is available.
Sep 29, 17:40 UTC
Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.

Oct 9, 2020

No incidents reported.

Oct 8, 2020
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