All Systems Operational
System ? Operational
Platform Operational
Products ? Operational
Sell: Marketplaces, First Party & Webstores ? Operational
Fulfill: Orders & Fulfillment ? Operational
Marketing ? Operational
Shoppable Media ? Operational
API ? Operational
Elevate For Amazon Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 25, 2022

No incidents reported today.

Jun 24, 2022

No incidents reported.

Jun 23, 2022
Resolved - This issue has been resolved. At this time, all orders are importing normally.

There is no action required on the part of ChannelAdvisor clients.

Jun 23, 15:19 UTC
Update - We are continuing to investigate this issue.
Jun 23, 11:19 UTC
Investigating - Our Engineering team is currently investigating delays importing orders from Wayfair Dropship US. We have
contacted Wayfair Dropship US and are awaiting additional information.

This alert will be updated as more information is available.

Jun 23, 11:18 UTC
Jun 22, 2022
Completed - The scheduled maintenance has been completed.
Jun 22, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 16:00 UTC
Scheduled - On Tuesday 21st of June at 5:00 PM GMT, LaRedoute Marketplace will be conducting scheduled maintenance which will take up to 18 hours to complete.

During the maintenance, the following communication to and from LaRedoute Marketplace will be delayed until after the maintenance has completed:

- Product Updates and Creation

Once the LaRedoute maintenance is complete, the ChannelAdvisor system will automatically process all feeds that were held during this time and no further action will be required by ChannelAdvisor customers.

If you have any questions, please contact the ChannelAdvisor Support team via My Support Center.

Jun 21, 09:12 UTC
Resolved - This issue has been resolved. At this time, all product updates are processing normally.

There is no action required on the part of ChannelAdvisor clients.

Jun 22, 00:04 UTC
Investigating - Our Engineering team is currently investigating delays sending product data to Amazon North America. We have contacted Amazon North America and are awaiting additional information.

This alert will be updated as more information is available.

Jun 21, 09:25 UTC
Jun 21, 2022
Resolved - This issue is ongoing, but is affecting a limited number of ChannelAdvisor clients.

ChannelAdvisor Support will reach out directly to all affected clients with additional information.

Jun 21, 16:32 UTC
Update - This issue is still ongoing as of today. VoyageOne US is working to resolve this issue with high priority. This alert will be updated as more information is available.
Jun 13, 09:41 UTC
Update - This issue is still ongoing as of today. VoyageOne US is working to resolve this issue with high priority. This alert will be updated as more information is available.
Jun 9, 06:20 UTC
Update - This issue is still ongoing as of today. VoyageOne US is working to resolve this issue with high priority. This alert will be updated as more information is available.
Jun 2, 09:21 UTC
Update - Our Engineering team is currently investigating delays sending product data to and importing orders from VoyageOne US. We have contacted VoyageOne US and are awaiting additional information.

This alert will be updated as more information is available.

May 31, 08:15 UTC
Update - This issue is still ongoing as of today. VoyageOne US is working to resolve this issue with high priority. This alert will be updated as more information is available.
May 25, 08:53 UTC
Investigating - Our Engineering team is currently investigating delays sending product data to and importing orders from VoyageOne US. We have contacted VoyageOne US and are awaiting additional information.

This alert will be updated as more information is available.

May 24, 09:51 UTC
Jun 20, 2022
Resolved - This issue has been resolved. There is no action required on the part of ChannelAdvisor clients.
Jun 20, 14:08 UTC
Update - This issue is still ongoing as of today. Our Engineering team is working to resolve this issue with high priority. This alert will be updated as more information is available.
Jun 15, 11:39 UTC
Update - This issue is still ongoing. Our Engineering team has identified the issue and is working to implement a resolution. This alert will be updated as more information is available.
Jun 14, 22:05 UTC
Investigating - Our Engineering team is currently investigating an issue with Brand Analytics that is preventing search performance and best sellers performance data from being retrieved. We are working to resolve this issue with the highest priority and this alert will be updated as more information is available.
Jun 14, 18:27 UTC
Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022

No incidents reported.

Jun 16, 2022

No incidents reported.

Jun 15, 2022
Jun 14, 2022
Jun 13, 2022
Jun 12, 2022

No incidents reported.

Jun 11, 2022

No incidents reported.