Update - Amazon has resolved the root cause of this issue and is currently working through the backlog of queued product feed requests. We anticipate it will be several hours before the backlog has been completed and feeds are processing at normal rates.

Amazon order imports, including MFN and FBA in the US, Canada, and Mexico continue to be delayed by this issue.

This alert will be updated as more information is available.
Nov 26, 05:43 UTC
Update - Amazon continues to work towards a resolution to this issue.
Amazon product feeds in all locales, including price and quantity updates are delayed.

Amazon order imports, including MFN and FBA in the US, Canada, and Mexico continue to be delayed by this issue. Order imports in other Amazon countries are at normal processing rates.

This alert will be updated as more information is available.
Nov 25, 23:00 UTC
Update - Amazon has identified a root cause of this issue and is working to resolve it.
Orders imports for Amazon US, Canada and Mexico continue to be delayed due to this issue.
At this time, all other product and order feeds processing in ChannelAdvisor is normal for all other channels.

This alert will be updated as more information is available.
Nov 25, 19:15 UTC
Identified - Amazon is currently experiencing a widespread issue with its AWS system. Amazon has posted an alert on this issue:

https://status.aws.amazon.com/

The AWS issue is impacting Amazon services for sellers, including orders. Sellers may see delays in order processing as a result. The AWS outage is also impacting ChannelAdvisor systems, resulting in delays in processing product feeds and order imports on multiple channels.

Amazon is working to resolve this issue with the highest priority.
Nov 25, 16:27 UTC
Investigating - Our Engineering team is currently investigating delays sending product data to and importing orders from multiple channels. We are investigating this issue at the highest priority.

This alert will be updated as more information is available.
Nov 25, 15:52 UTC
System ? Operational
Platform Operational
Products ? Operational
Sell: Marketplaces, First Party & Webstores ? Operational
Fulfill: Orders & Fulfillment ? Operational
Marketing ? Operational
Where to Buy ? Operational
API ? Operational
Elevate For Amazon Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 26, 2020

Unresolved incident: Amazon Product Update and Order Import Issue.

Nov 25, 2020
Resolved - Our engineering team is continuing to monitor the status with jClub. The integration is experiencing an issue which is affecting ChannelAdvisor’s ability to send product data and receive orders.

At this time, this alert will be closed and our Support team will reach out directly to all affected clients to resume pertinent updates.
Nov 25, 18:25 UTC
Update - This issue is still ongoing as of today. We are working with JClub to resolve this issue with high priority. This alert will be updated as more information is available.
Nov 3, 15:19 UTC
Update - This issue is still ongoing as of today. JClub is working to resolve this issue with high priority. This alert will be updated as more information is available.
Oct 30, 08:07 UTC
Investigating - Our Engineering team is currently investigating delays sending product data to and importing orders from JClub. We have contacted JClub and are awaiting additional information.

This alert will be updated as more information is available.
Oct 28, 11:29 UTC
Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020
Resolved - This issue has been resolved. Product feeds are processing normally and there is no action required by ChannelAdvisor clients.
Nov 20, 22:43 UTC
Investigating - Our Engineering team is currently investigating delays in sending product data to Amazon. We have contacted Amazon and are awaiting additional information.

This alert will be updated as more information is available.

If you have any questions, please contact the ChannelAdvisor Support team via My Support Center.
Nov 20, 08:53 UTC
Nov 19, 2020
Resolved - This issue has been resolved. At this time, all orders are importing normally.

There is no action required on the part of ChannelAdvisor clients.
Nov 19, 22:04 UTC
Monitoring - Amazon has resolved the root cause of this issue and we are currently working through the backlog of queued requests. This alert will be updated as more information is available.
Nov 19, 19:58 UTC
Investigating - Our Engineering team is currently investigating delays importing orders from Amazon for merchant-fulfilled (MFN) orders in North America. We have contacted Amazon and are awaiting additional information.

Impacted locales:
Unites States
Canada
Mexico

This alert will be updated as more information is available.
Nov 19, 17:28 UTC
Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020

No incidents reported.

Nov 12, 2020
Resolved - This issue has been resolved. There is no action required on the part of ChannelAdvisor clients.
Nov 12, 15:53 UTC
Monitoring - The root cause of this issue has been resolved and we are currently working through the backlog of queued requests. This alert will be updated as more information is available.
Nov 12, 13:17 UTC
Update - This issue is still ongoing. We are working on a resolution as our highest priority.
Nov 12, 12:38 UTC
Update - This incident post subject initially stated issues with Walmart product and orders. We apologized for the confusion. This issue is impacting Amazon product update and order imports in all locales.

This alert will be updated as more information is available.
Nov 12, 11:30 UTC
Investigating - Our Engineering team is currently investigating delays sending product data to and importing orders from Amazon.

This alert will be updated as more information is available.
Nov 12, 11:14 UTC
Resolved - This issue has been resolved. At this time, all orders are importing normally.

There is no action required on the part of ChannelAdvisor clients.
Nov 12, 05:44 UTC
Investigating - Our Engineering team is currently investigating delays importing orders from LaRedoute. We have contacted LaRedoute and are awaiting additional information.

This alert will be updated as more information is available.
Nov 10, 14:36 UTC