Update - This issue is still ongoing as of today. VoyageOne US is working to resolve this issue with high priority. This alert will be updated as more information is available.
May 25, 08:53 UTC
Investigating - Our Engineering team is currently investigating delays sending product data to and importing orders from VoyageOne US. We have contacted VoyageOne US and are awaiting additional information.

This alert will be updated as more information is available.

May 24, 09:51 UTC
Investigating - Our Engineering team is currently investigating delays sending product data to and importing orders from Click to Collect. We have contacted Click to Collect and are awaiting additional information.

This alert will be updated as more information is available.

May 24, 09:52 UTC
System ? Operational
Platform Operational
Products ? Operational
Sell: Marketplaces, First Party & Webstores ? Operational
Fulfill: Orders & Fulfillment ? Operational
Marketing ? Operational
Shoppable Media ? Operational
API ? Operational
Elevate For Amazon Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On Tuesday 31st of May at 01:30 AM NZST, TheMarket New Zealand Marketplace will be conducting scheduled maintenance which will take up to 1 hour and 30 minutes to complete.

During the maintenance, the following communication to and from TheMarket New Zealand Marketplace will be delayed until after the maintenance has completed:

- Inventory Updates
- Order Importing
- Order Shipping Updates
- Order Refunds/Cancellations

Once the TheMarket New Zealand maintenance is complete, the ChannelAdvisor system will automatically process all feeds that were held during this time and no further action will be required by ChannelAdvisor customers.

Posted on May 13, 11:19 UTC
Past Incidents
May 25, 2022

Unresolved incident: VoyageOne US Product Update and Order Import Issues.

May 24, 2022
Completed - The scheduled maintenance has been completed.
May 24, 14:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 13:30 UTC
Scheduled - On Tuesday 24th of May at 01:30 AM NZST, TheMarket New Zealand Marketplace will be conducting scheduled maintenance which will take up to 30 minutes to complete.

During the maintenance, the following communication to and from TheMarket New Zealand Marketplace will be delayed until after the maintenance has completed:

- Inventory Updates
- Order Importing
- Order Shipping Updates
- Order Refunds/Cancellations

Once the TheMarket New Zealand maintenance is complete, the ChannelAdvisor system will automatically process all feeds that were held during this time and no further action will be required by ChannelAdvisor customers.

May 13, 11:11 UTC
May 23, 2022

No incidents reported.

May 22, 2022

No incidents reported.

May 21, 2022
Resolved - This issue has been resolved. At this time, all orders are importing normally.

There is no action required on the part of ChannelAdvisor clients.

May 21, 11:13 UTC
Investigating - Our Engineering team is currently investigating delays importing orders from Wayfair Dropship US. We have contacted Wayfair and are awaiting additional information.

This alert will be updated as more information is available.

May 20, 21:08 UTC
May 20, 2022
Resolved - This issue has been resolved. There is no action required on the part of ChannelAdvisor clients.
May 20, 05:33 UTC
Investigating - We are currently investigating sporadic connectivity issues with ChannelAdvisor’s SFTP service. We are working on a resolution as our highest priority. We apologize for the inconvenience.

This alert will be updated as soon as more information is available.

May 20, 04:42 UTC
May 19, 2022
Resolved - This issue has been resolved. At this time, all product and order updates are processing normally.

There is no action required on the part of ChannelAdvisor clients.

May 19, 22:13 UTC
Identified - This issue is still ongoing, however our Engineering team has made a change that restores outbound (product update) communications to Commerce Hub for the affected integrations.

Inbound (order and fulfillment) communications remain affected for some customers. Commerce Hub is working to resolve this issue with high priority. This alert will be updated as more information is available.

May 19, 18:55 UTC
Investigating - Commerce Hub is currently experiencing an issue affecting ChannelAdvisor’s ability to send product and order data.

This issue affects the following integrations:
Bluestem Drop Ship
Bed Bath & Beyond
Best Buy Drop Ship
Dicks Sporting Goods Drop Ship
HomeDepot Drop Ship
Macy's Drop Ship
QVC Drop Ship

This alert will continue to be updated as we receive more information from Commerce Hub.

May 19, 16:40 UTC
Resolved - This issue has been resolved. At this time, all orders are importing normally and shipping/tracking updates are being sent.
May 19, 20:55 UTC
Update - This issue is still ongoing as of today. Walmart is working to resolve this issue with high priority. This alert will be updated as more information is available.
May 18, 15:57 UTC
Update - This issue is still ongoing as of today. Walmart is working to resolve this issue with high priority. This alert will be updated as more information is available.
May 17, 19:58 UTC
Investigating - Our Engineering team is currently investigating delays importing orders and processing shipping and tracking updates for Walmart. We have contacted Walmart and are awaiting additional information.

This alert will be updated as more information is available.

May 17, 15:13 UTC
Resolved - This issue has been resolved. At this time, all orders are importing normally.

There is no action required on the part of ChannelAdvisor clients.

May 19, 10:28 UTC
Investigating - Our Engineering team is currently investigating delays importing orders from LaRedoute. We have contacted LaRedoute and are awaiting additional information.

This alert will be updated as more information is available.

May 19, 09:22 UTC
May 18, 2022
May 17, 2022
May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022
Completed - The scheduled maintenance has been completed.
May 12, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 19:00 UTC
Scheduled - On Wednesday 11th of May at 09:00 PM CEST, LaRedoute Marketplace will be conducting scheduled maintenance which will take up to 5 hours to complete.

During the maintenance, the following communication to and from LaRedoute Marketplace will be delayed until after the maintenance has completed:

- Inventory Updates
- Order Importing
- Order Shipping Updates
- Order Refunds/Cancellations

Once the LaRedoute maintenance is complete, the ChannelAdvisor system will automatically process all feeds that were held during this time and no further action will be required by ChannelAdvisor customers.

May 10, 10:24 UTC
May 11, 2022
Resolved - This incident has been resolved.
May 11, 19:29 UTC
Investigating - Our Engineering team is currently investigating delays importing orders from AliExpress ES. We have contacted AliExpress ES and are awaiting additional information.

This alert will be updated as more information is available.

May 11, 13:49 UTC
Resolved - This issue has been resolved. At this time, all orders are importing normally.

There is no action required on the part of ChannelAdvisor clients.

May 11, 06:43 UTC
Update - This issue is still ongoing as of today. LaRedoute is working to resolve this issue with high priority. This alert will be updated as more information is available.
May 10, 15:16 UTC
Investigating - Our Engineering team is currently investigating delays importing orders from LaRedoute. We have
contacted LaRedoute and are awaiting additional information.

This alert will be updated as more information is available.

May 9, 08:55 UTC