ChannelAdvisor Status Page Status

Amazon AWS Issues

Update - Amazon has reported they have identified the root cause of the issue and are continuing to work on the recovery.

This alert will be updated as more information is available.
Dec 7, 19:20 UTC

Investigating - Amazon AWS is currently experiencing an outage, causing delays in ChannelAdvisor’s ability to process data.

As a result, you may experience delays within the ChannelAdvisor Platform in processing inventory files, API calls and/or product and order processing feeds across multiple AWS-related channels.

Our Engineering team is working to minimize the impact to ChannelAdvisor clients. We have contacted Amazon Engineering and are awaiting further information.
Dec 7, 17:26 UTC

Amazon Product Update and Order Import Issues

Investigating - Amazon is currently experiencing an issue affecting ChannelAdvisor’s ability to send product data and importing of orders. This alert will continue to be updated as we receive more information from Amazon.
Dec 7, 16:44 UTC

System Operational

Platform Operational

Products Operational

Sell: Marketplaces, First Party & Webstores Operational

Fulfill: Orders & Fulfillment Operational

Marketing Operational

Shoppable Media Operational

API Operational

Elevate For Amazon Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 7, 2021

Fruugo Product Update and Order Import Issues

Resolved - This issue has been resolved. At this time, all product and order updates are processing normally.

There is no action required on the part of ChannelAdvisor clients.
Dec 7, 18:39 UTC

Investigating - Our Engineering team is currently investigating delays sending product data to and importing orders from Fruugo. We have contacted Fruugo and are awaiting additional information.

This alert will be updated as more information is available.
Dec 7, 16:15 UTC

Trade Me Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Dec 7, 13:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 12:11 UTC

Scheduled - Trade Me is currently conducting scheduled maintenance from 6:00 AM EST which will take up to 2 hours to complete.

During this maintenance window, the following communication to and from Trade Me will be delayed until after the maintenance has been completed:

- Product Updates
- Order Importing
- Order Shipping Updates
- Order Refunds/Cancellations

Once the Trade Me maintenance is complete, the ChannelAdvisor system will automatically process all feeds that were held during this time and no further action will be required by ChannelAdvisor customers.
Dec 7, 12:09 UTC

Dec 6, 2021

No incidents reported.

Dec 5, 2021

No incidents reported.

Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021

No incidents reported.

Dec 1, 2021

Fruugo Order Import Issues

Resolved - This issue has been resolved. At this time, all orders are importing normally.

There is no action required on the part of ChannelAdvisor clients.
Dec 1, 10:31 UTC

Investigating - Our Engineering team is currently investigating delays importing orders from Fruugo. We have
contacted Fruugo and are awaiting additional information.

This alert will be updated as more information is available.
Nov 29, 15:25 UTC

Nov 30, 2021

No incidents reported.

Nov 29, 2021

Nov 28, 2021

Target Order Import Issues

Resolved - Target + has resolved the root cause of this issue orders are importing in normal time frames. No action is needed by ChannelAdvisor clients.
Nov 28, 22:26 UTC

Update - This issue is ongoing. Order imports for some Target + orders continue to be delayed.
This alert will be updated as more information is available.
Nov 27, 15:29 UTC

Investigating - Target is currently experiencing an issue processing order exports. Orders may be delayed for 2 to 3 hours. Target is working on a resolution to this issue at their highest priority level.

This alert will be updated as more information is available.
Nov 26, 21:10 UTC

Nov 27, 2021

Nov 26, 2021

Yahoo Stores Order Import Issues

Resolved - This issue has been resolved. At this time, all orders are importing normally.

There is no action required on the part of ChannelAdvisor clients.
Nov 26, 15:55 UTC

Update - This issue is still ongoing as of today. Yahoo is working to resolve this issue with high priority. This alert will be updated as more information is available.
Nov 26, 07:51 UTC

Update - This issue is still ongoing. Yahoo is working to resolve this issue with high priority. This alert will be updated as more information is available.
Nov 25, 13:26 UTC

Investigating - Our Engineering team is currently investigating delays importing orders from Yahoo Stores. We have contacted Yahoo and are awaiting additional information.

This alert will be updated as more information is available.
Nov 25, 08:00 UTC

Nov 25, 2021

Amazon Product Feed and Order Import Issues

Monitoring - Amazon has resolved the root cause of this issue and is currently working through the backlog of queued requests.
This alert will be updated to confirm when all pending feeds return to normal processing time frames. There will not be any action required by ChannelAdvisor clients.
Nov 24, 22:32 UTC

Update - Amazon has confirmed this issue is impacting product feeds and order feeds in all countries. You may experience delays in product updates, order imports and shipping updates.

This alert will be updated as more information is available.
Nov 24, 21:16 UTC

Investigating - Our Engineering team is currently investigating delays importing merchant fulfilled (MFN) orders from Amazon in the following countries:
Amazon US
Amazon Canada
Amazon Mexico

We have contacted Amazon and are awaiting additional information.

This alert will be updated as more information is available.
Nov 24, 20:16 UTC

Nov 24, 2021

LaRedoute Order Import Issues

Resolved - This issue has been resolved. At this time, all orders are importing normally.

There is no action required on the part of ChannelAdvisor clients.
Nov 24, 20:28 UTC

Investigating - Our Engineering team is currently investigating delays importing orders from LaRedoute. We have
contacted LaRedoute and are awaiting additional information.

This alert will be updated as more information is available.
Nov 24, 14:50 UTC

Fruugo Product Update Issues

Resolved - This issue has been resolved. At this time, all product updates are processing normally.

There is no action required on the part of ChannelAdvisor clients.
Nov 24, 12:21 UTC

Update - This issue is still ongoing as of today. Fruugo is working to resolve this issue with high priority. This alert will be updated as more information is available.
Nov 23, 14:05 UTC

Investigating - Our Engineering team is currently investigating delays sending product data to Fruugo. We have contacted Fruugo and are awaiting additional information.

This alert will be updated as more information is available.
Nov 22, 11:40 UTC

Nov 23, 2021