Update - This issue is still ongoing as of today. Our Engineering team is working to resolve this issue with high priority. This alert will be updated as more information is available.
Jan 27, 04:36 UTC
Investigating - Our Engineering Team is currently investigating issues with processing shipping/tracking updates to Back Market US, UK, and France. They have contacted Back Market and are awaiting additional information.

This alert will be updated as more information is available.
Jan 27, 00:50 UTC
System ? Operational
Platform Operational
Products ? Operational
Sell: Marketplaces, First Party & Webstores ? Operational
Fulfill: Orders & Fulfillment ? Operational
Marketing ? Operational
Shoppable Media ? Operational
API ? Operational
Elevate For Amazon Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 27, 2022

Unresolved incident: Back Market US, UK, and France Order Shipping/Tracking Update Issues.

Jan 26, 2022
Resolved - This issue has been resolved. At this time, all product and order updates are processing normally.

There is no action required on the part of ChannelAdvisor clients.
Jan 26, 10:20 UTC
Investigating - Our Engineering team is currently investigating delays sending product data to and importing orders from Kaufland Germany. We are working to resolve this issue with the highest priority and this alert will be updated as more information is available.
Jan 26, 10:08 UTC
Resolved - This issue has been resolved. At this time, all product and order updates are processing normally.

There is no action required on the part of ChannelAdvisor clients.
Jan 26, 04:45 UTC
Identified - Interpark US is currently experiencing an issue affecting ChannelAdvisor’s ability to send product data and importing of orders. This alert will continue to be updated as we receive more information from Interpark US.
Jan 25, 21:48 UTC
Jan 25, 2022
Jan 24, 2022

No incidents reported.

Jan 23, 2022

No incidents reported.

Jan 22, 2022
Resolved - This issue has been resolved. At this time, all orders are importing normally.

There is no action required on the part of ChannelAdvisor clients.
Jan 22, 01:42 UTC
Investigating - Our Engineering team is currently investigating delays importing orders from multiple channels. We are working to resolve this issue with the highest priority and this alert will be updated as more information is available.
Jan 22, 00:46 UTC
Jan 21, 2022

No incidents reported.

Jan 20, 2022
Resolved - This issue has been resolved. At this time, all orders are importing normally.

There is no action required on the part of ChannelAdvisor clients.
Jan 20, 22:59 UTC
Investigating - Our Engineering team is currently investigating delays importing orders from Secret Sales UK. We have
contacted Secret Sales UK and are awaiting additional information.

This alert will be updated as more information is available.
Jan 20, 11:26 UTC
Jan 19, 2022

No incidents reported.

Jan 18, 2022

No incidents reported.

Jan 17, 2022
Resolved - This issue has been resolved. At this time, all product updates are processing normally.

There is no action required on the part of ChannelAdvisor clients.
Jan 17, 21:16 UTC
Investigating - Our Engineering team is currently investigating delays sending product data to OTTO. We have contacted OTTO and are awaiting additional information.

This alert will be updated as more information is available.
Jan 17, 08:37 UTC
Jan 16, 2022

No incidents reported.

Jan 15, 2022
Resolved - This issue has been resolved. There is no action required on the part of ChannelAdvisor clients.
Jan 15, 18:09 UTC
Monitoring - Our Engineering team has mitigated the root cause of this issue and we are currently working through the backlog of queued requests. This alert will be updated as more information is available, and we are continuing to monitor.
Jan 15, 15:15 UTC
Investigating - We are currently experiencing some delays processing inventory [import/export] files, including Automated Tasks. Our Engineers are working on a resolution as our highest priority. We apologize for the inconvenience.

This alert will be updated as soon as more information is available.
Jan 15, 13:20 UTC
Jan 14, 2022
Resolved - This issue has been resolved. At this time, all product and order updates are processing normally.

There is no action required on the part of ChannelAdvisor clients.
Jan 14, 23:03 UTC
Update - This issue is still ongoing as of today. Our Engineering team is working to resolve this issue with high priority. This alert will be updated as more information is available.
Jan 12, 14:37 UTC
Investigating - Our Engineering team is currently investigating delays sending product data to and importing orders from VogaCloset UK. We have contacted VogaCloset UK and are awaiting additional information.

This alert will be updated as more information is available.
Jan 11, 19:28 UTC
Jan 13, 2022

No incidents reported.