Walmart Shipping/Tracking Update and Order Cancellation Issues
Update - Shipping/Tracking updates are now processing normally. We are still experiencing Order Cancellation errors and our Engineering team is continuing to work with Walmart toward a resolution.

This alert will be updated as more information is available.
Jul 23, 20:57 UTC
Update - This issue is still ongoing as of today. Our Engineering team is working to resolve this issue with high priority. This alert will be updated as more information is available.
Jul 23, 13:56 UTC
Update - This issue is still ongoing as of today. Our Engineering team is working to resolve this issue with high priority. This alert will be updated as more information is available.
Jul 21, 13:19 UTC
Investigating - Our Engineering team is currently investigating issues processing shipping/tracking updates and order cancellations to the Walmart Marketplace. We have contacted Walmart and are awaiting additional information.

This alert will be updated as more information is available.
Jul 20, 22:41 UTC
System ? Operational
Platform Operational
Products ? Operational
Sell: Marketplaces, First Party & Webstores ? Operational
Fulfill: Orders & Fulfillment ? Operational
Marketing ? Operational
Where to Buy ? Operational
API ? Operational
Elevate For Amazon Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 26, 2021

No incidents reported today.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

Unresolved incident: Walmart Shipping/Tracking Update and Order Cancellation Issues.

Jul 22, 2021
ChannelAdvisor monitoring internet outage
Resolved - This issue has been resolved. There is no action required on the part of ChannelAdvisor clients.
Jul 22, 18:26 UTC
Monitoring - We are aware that a widespread internet outage has been reported by Akamai. ChannelAdvisor systems are not directly impacted, but processing of product and order feeds may be delayed for integration partners that are impacted by this outage. Our engineering team is monitoring ChannelAdvisor systems closely.
Jul 22, 16:57 UTC
Sam's Club Drop Ship Order Import Issues
Resolved - This issue has been resolved. At this time, all orders are importing normally.

There is no action required on the part of ChannelAdvisor clients.
Jul 22, 13:07 UTC
Investigating - Our Engineering team is currently investigating delays importing orders from Sam's Club Drop Ship. We have
contacted Sam's Club Drop Ship and are awaiting additional information.

This alert will be updated as more information is available.
Jul 21, 10:20 UTC
Jul 21, 2021
Jul 20, 2021
Jul 19, 2021
OTTO Product Update Issues
Resolved - This issue has been resolved. At this time, all product updates are processing normally.

There is no action required on the part of ChannelAdvisor clients.
Jul 19, 07:59 UTC
Update - This issue is still ongoing as of today. OTTO is working to resolve this issue with high priority. This alert will be updated as more information is available.
Jul 19, 07:00 UTC
Investigating - Our Engineering team is currently investigating delays sending product data to OTTO. We have contacted OTTO and are awaiting additional information.

This alert will be updated as more information is available.
Jul 16, 14:13 UTC
Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021
Jul 15, 2021

No incidents reported.

Jul 14, 2021

No incidents reported.

Jul 13, 2021
Sam's Club Dropship Order Import Issues
Resolved - This issue has been resolved. At this time, all orders are importing normally from Sam's Club Dropship.

There is no action required on the part of ChannelAdvisor clients.
Jul 13, 16:17 UTC
Investigating - Our Engineering team is currently investigating delays sending product data to and importing orders from Sam's Club Dropship. We have contacted Sam's Club Dropship and are awaiting additional information.
Jul 13, 12:49 UTC
Jul 12, 2021

No incidents reported.

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