Identified - As a result of changes made by Shopify to their system, our Engineering team has identified a new issue sending product data to Shopify for items where no weight value is provided. As a result of this issue, you may see the following errors in your Product Listings view.

"Weight is not a number"

We are working to resolve this issue with the highest priority and this alert will be updated as more information is available.
Aug 5, 16:35 UTC
System ? Operational
Platform Operational
Products ? Operational
Sell: Marketplaces, First Party & Webstores ? Operational
Fulfill: Orders & Fulfillment ? Operational
Marketing ? Operational
Where to Buy ? Operational
API ? Operational
Elevate For Amazon Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 5, 2020

Unresolved incident: Shopify Product Update Issue.

Aug 4, 2020
Resolved - This issue has been resolved. At this time, all product updates are processing normally.

There is no action required on the part of ChannelAdvisor clients.
Aug 4, 20:05 UTC
Investigating - Our Engineering team is currently investigating issues sending product data to Facebook. As a result of this issue, you may see the following errors in your Marketing >Feed History view.

- Feeds will show as 'Failed'

This alert will be updated as more information is available.
Aug 4, 19:23 UTC
Aug 3, 2020

No incidents reported.

Aug 2, 2020
Resolved - This incident has been resolved.
Aug 2, 19:27 UTC
Monitoring - On August 2nd at 10am EST, the ChannelAdvisor Complete application will undergo scheduled maintenance which will take up to 30 minutes to complete.

During the maintenance window, the ChannelAdvisor Complete application will be online and accessible. Uploads and outgoing feeds will be paused for the duration of the maintenance. Once complete, our system will begin to process all queued work.

Thank you for your patience as we improve our platform to better serve you.
Jul 24, 13:15 UTC
Aug 1, 2020

No incidents reported.

Jul 31, 2020
Resolved - Our engineering team is continuing to monitor the status with Steals US. The integration is experiencing an issue which is affecting ChannelAdvisor’s ability to send product data and receive orders. Steals US has posted the following alert to their website:
------------
Down for maintenance
------------
At this time, this alert will be closed and our Support team will reach out directly to all affected clients to resume pertinent updates.
Jul 31, 19:06 UTC
Update - This issue is still ongoing. We are continuing to work with Steals US to resolve this issue with high priority. This alert will be updated as more information is available.
Jul 29, 20:48 UTC
Update - This issue is still ongoing as of today. Steals US is working to resolve this issue with high priority. This alert will be updated as more information is available.
Jul 27, 08:05 UTC
Update - This issue is still ongoing as of today. Steals US is working to resolve this issue with high priority. This alert will be updated as more information is available.
Jul 23, 07:12 UTC
Investigating - Our Engineering team is currently investigating delays sending product data to and importing orders from Steals US. We have contacted Steals US and are awaiting additional information.

This alert will be updated as more information is available.
Jul 22, 13:53 UTC
Jul 30, 2020
Resolved - The root cause of this issue has been resolved and we are currently working through the backlog of queued requests. There is no action required on the part of ChannelAdvisor clients.
Jul 30, 17:14 UTC
Investigating - We are currently experiencing delays with Amazon Sponsored Brand Campaign reporting. Our Engineering team is currently working to resolve this issue with the highest priority.

This alert will be updated as more information is available.
Jul 29, 16:44 UTC
Resolved - This issue has been resolved. At this time, all product and order updates are processing normally.

There is no action required on the part of ChannelAdvisor clients.
Jul 30, 09:50 UTC
Investigating - Our Engineering team is currently investigating delays sending product data to and importing orders from Sears. We have contacted Sears and are awaiting additional information.
Jul 30, 07:53 UTC
Jul 29, 2020
Resolved - This issue has been resolved. At this time, all product updates and orders import are processing normally.

There is no action required on the part of ChannelAdvisor clients.
Jul 29, 13:31 UTC
Investigating - Our Engineering team is currently investigating delays sending product data to and importing orders from Overstock Marketplace and Dropship. We have contacted Overstock and are awaiting additional information.
Jul 29, 09:25 UTC
Jul 28, 2020

No incidents reported.

Jul 27, 2020
Jul 26, 2020

No incidents reported.

Jul 25, 2020
Resolved - This issue has been resolved. At this time, all orders are importing and updating normally.

There is no action required on the part of ChannelAdvisor clients.
Jul 25, 23:06 UTC
Update - This issue has been resolved. At this time, all orders are importing and updating normally.

There is no action required on the part of ChannelAdvisor clients.
Jul 25, 18:43 UTC
Investigating - Our Engineering team is currently investigating delays importing and updating orders from Shopify.

This alert will be updated as more information is available.
Jul 24, 19:53 UTC
Resolved - This issue has been resolved. At this time, all scheduled order exports and manual order imports are processing normally. All delayed exports and imports have been processed.

There is no action required on the part of ChannelAdvisor clients.
Jul 25, 15:57 UTC
Identified - Our Engineering team is currently investigating delays with Scheduled Order Exports and manual order import processing. We are working to resolve this issue with the highest priority and this alert will be updated as more information is available.
Jul 25, 14:35 UTC
Jul 24, 2020
Jul 23, 2020
Jul 22, 2020