Investigating - Our Engineering team is currently investigating delays importing orders from URBN. We have contacted URBN and are awaiting additional information.

This alert will be updated as more information is available.

Nov 26, 2022 - 23:44 UTC
Investigating - Our Engineering team is currently investigating delays sending product data to Bluefly. We have contacted Bluefly and are awaiting additional information.

This alert will be updated as more information is available.

Nov 25, 2022 - 13:11 UTC
Investigating - Our Engineering team is currently investigating delays importing orders from Yahoo! Stores. We have contacted Yahoo! Stores and are awaiting additional information.

This alert will be updated as more information is available.

Nov 25, 2022 - 12:02 UTC
System ? Operational
Platform Operational
Products ? Operational
Sell: Marketplaces, First Party & Webstores ? Operational
Fulfill: Orders & Fulfillment ? Operational
Marketing ? Operational
Shoppable Media ? Operational
API ? Operational
Elevate For Amazon Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 27, 2022
Resolved - This issue has been resolved. At this time, all orders are importing normally.

There is no action required on the part of ChannelAdvisor clients.

Nov 27, 13:12 UTC
Investigating - Our Engineering team is currently investigating delays importing orders from Home Depot. We have contacted Home Depot and are awaiting additional information.

This alert will be updated as more information is available.

Nov 27, 11:45 UTC
Nov 26, 2022

Unresolved incident: URBN US Order Import Issues.

Nov 25, 2022
Resolved - This issue has been resolved. There is no action required on the part of ChannelAdvisor clients.
Nov 25, 12:51 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 22, 21:11 UTC
Update - This issue is still ongoing as of today. Our Engineering team is working to resolve this issue with high priority. This alert will be updated as more information is available
Nov 22, 07:23 UTC
Investigating - This issue is still ongoing as of today. Our Engineering team is working to resolve this issue with high priority. This alert will be updated as more information is available.
Nov 21, 07:43 UTC
Identified - We are currently experiencing delays in processing sales performance data for the following online retailers:

Walmart US

Target US

As a result, the Insights pages in ChannelAdvisor do not yet show the data since November 9, 2022. Our Engineering team is currently working to resolve this issue with the highest priority.

This alert will be updated as more information is available.

Nov 18, 20:17 UTC
Nov 24, 2022

No incidents reported.

Nov 23, 2022
Resolved - This issue has been resolved. At this time, all orders are importing normally.

There is no action required on the part of ChannelAdvisor clients.

Nov 23, 11:22 UTC
Monitoring - Amazon has resolved the root cause of this issue and is currently working through the backlog of queued requests. This alert will be updated as more information is available.
Nov 23, 08:09 UTC
Update - This issue is still ongoing as of today. Amazon is working to resolve this issue with high priority. This alert will be updated as more information is available.
Nov 23, 06:14 UTC
Investigating - Our Engineering team is currently investigating delays importing and updating orders from Amazon for the European region. We have contacted Amazon and are awaiting additional information.

This alert will be updated as more information is available.

Nov 23, 03:28 UTC
Nov 22, 2022
Nov 21, 2022
Resolved - This issue has been resolved. At this time, all product and order updates are processing normally.

There is no action required on the part of ChannelAdvisor clients.

Nov 21, 14:20 UTC
Investigating - Our Engineering team is currently investigating delays sending product data to and importing orders from Newegg US. We have contacted Newegg US and are awaiting additional information.

This alert will be updated as more information is available.

Nov 21, 09:16 UTC
Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022
Resolved - This issue has been resolved. At this time, all product updates are processing normally.

There is no action required on the part of ChannelAdvisor clients.

Nov 18, 17:56 UTC
Investigating - Our Engineering team is currently investigating issues sending product data to Walmart Canada. We are working to resolve this issue with the highest priority and this alert will be updated as more information is available.
Nov 18, 16:45 UTC
Resolved - This issue has been resolved. At this time, all orders are importing normally.

There is no action required on the part of ChannelAdvisor clients.

Nov 18, 00:28 UTC
Investigating - Our Engineering team is currently investigating delays importing orders from Catch AU. We have contacted Catch AU and are awaiting additional information.

This alert will be updated as more information is available.

Nov 17, 12:10 UTC
Nov 17, 2022
Resolved - This issue has been resolved. At this time, all product and order updates are processing normally.

There is no action required on the part of ChannelAdvisor clients.

Nov 17, 18:40 UTC
Monitoring - Zalando has resolved the root cause of this issue and is currently working through the backlog of queued requests. This alert will be updated as more information is available.
Nov 17, 15:28 UTC
Investigating - Our Engineering team is currently investigating delays sending product data to and importing orders from Zalando. We have contacted Zalando and are awaiting additional information.

This alert will be updated as more information is available.

Nov 17, 12:47 UTC
Resolved - This issue has been resolved. At this time, all product and order updates are processing normally.

There is no action required on the part of ChannelAdvisor clients.

Nov 17, 18:37 UTC
Investigating - Our Engineering team is currently investigating delays sending product data to and importing orders from Web Shop Manager. We have contacted Web Shop Manager and are awaiting additional information.

This alert will be updated as more information is available.

Nov 17, 15:11 UTC
Nov 16, 2022

No incidents reported.

Nov 15, 2022
Resolved - This issue has been resolved. At this time, all orders are importing normally.

There is no action required on the part of ChannelAdvisor clients.

Nov 15, 10:47 UTC
Investigating - Our Engineering team is currently investigating delays importing orders from Home Depot Drop Ship US. We have contacted Home Depot Drop Ship US and are awaiting additional information.

This alert will be updated as more information is available.

Nov 15, 09:23 UTC
Nov 14, 2022
Resolved - This issue has been resolved. At this time, all orders are importing normally.

There is no action required on the part of ChannelAdvisor clients.

Nov 14, 14:14 UTC
Monitoring - eBay has resolved the root cause of this issue and is currently working through the backlog of queued requests. This alert will be updated as more information is available.
Nov 14, 13:04 UTC
Investigating - Our Engineering team is currently investigating delays importing orders from eBay. We have contacted eBay and are awaiting additional information.

This alert will be updated as more information is available.

Nov 14, 10:56 UTC
Resolved - This issue has been resolved. At this time, all orders are importing normally.

There is no action required on the part of ChannelAdvisor clients.

Nov 14, 07:34 UTC
Investigating - Our Engineering team is currently investigating delays importing orders from Catch. We have contacted Catch and are awaiting additional information.

This alert will be updated as more information is available.

Nov 14, 03:27 UTC
Nov 13, 2022
Resolved - This issue has been resolved. At this time, all product and order updates are processing normally.

There is no action required on the part of ChannelAdvisor clients.

Nov 13, 21:41 UTC
Monitoring - Web Shop Manager has resolved the root cause of this issue and is currently working through the backlog of queued requests. This alert will be updated as more information is available.
Nov 13, 20:03 UTC
Investigating - Our Engineering team is currently investigating delays sending product data to and importing orders from Web Shop Manager. We have contacted Web Shop Manager and are awaiting additional information.

This alert will be updated as more information is available.

Nov 13, 18:37 UTC
Resolved - This issue has been resolved. At this time, all orders are importing normally.

There is no action required on the part of ChannelAdvisor clients.

Nov 13, 19:45 UTC
Update - URBN US is working to resolve this issue with high priority. This alert will be updated as more information is available.
Nov 13, 18:13 UTC
Investigating - Our Engineering team is currently investigating delays importing orders from URBN US. We have contacted URBN US and are awaiting additional information.

This alert will be updated as more information is available.

Nov 13, 10:28 UTC
Resolved - This issue has been resolved. At this time, all product and order updates are processing normally.

There is no action required on the part of ChannelAdvisor clients.

Nov 13, 13:28 UTC
Investigating - Our Engineering team is currently investigating delays sending product data to and importing orders from Fruugo. We have contacted Fruugo and are awaiting additional information.

This alert will be updated as more information is available.

Nov 11, 10:38 UTC