All Systems Operational
System ? Operational
90 days ago
100.0 % uptime
Today
Platform Operational
Products ? Operational
Sell: Marketplaces, First Party & Webstores ? Operational
Fulfill: Orders & Fulfillment ? Operational
Marketing ? Operational
Where to Buy ? Operational
API ? Operational
Elevate For Amazon Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Jul 9, 2020

No incidents reported today.

Jul 8, 2020

No incidents reported.

Jul 7, 2020
Resolved - This issue has been resolved. There is no action required on the part of ChannelAdvisor clients.
Jul 7, 12:26 UTC
Update - Our engineering team is continuing to monitor the situation. This alert will be updated as more information is available.
Jul 6, 08:33 UTC
Update - Our engineering team is continuing to monitor the situation. This alert will be updated as more information is available.
Jul 3, 13:26 UTC
Update - Regional internet connectivity in Asia continues to be degraded, particularly in Indonesia, the Philippines and Hong Kong. Users in the affected regions may see a “504” error on, or immediately after, logging in. Please retry logging in if this error occurs.

Our engineering team is continuing to monitor the situation. This alert will be updated as more information is available.
Jul 2, 14:49 UTC
Monitoring - Our engineering team has identified the cause of this issue as a regional internet connectivity issue in Asia. ChannelAdvisor platform systems are not impacted. Users in the affected region may see a “504” error on, or immediately after, logging in. Please retry logging in if this error occurs.

Our engineering team is continuing to monitor the situation. This alert will be updated as more information is available.
Jul 2, 03:36 UTC
Investigating - We are currently investigating sporadic connectivity issues with ChannelAdvisor. As a result, you may be unable to log in to the ChannelAdvisor platform or access certain features. We are working on a resolution as our highest priority. We apologize for the inconvenience.

This alert will be updated as soon as more information is available.
Jul 2, 00:05 UTC
Jul 6, 2020
Resolved - This issue has been resolved. There is no action required on the part of ChannelAdvisor clients.
Jul 6, 22:10 UTC
Investigating - Our Engineering team is currently investigating an issue with the Search functionality on the ChannelAdvisor Community. Searches are returning either blank or poorly formatted results.

Users are still able to navigate to articles outside of the Search functionality, as well as by following Community URL's directly.

This alert will be updated as more information is available.
Jul 6, 16:17 UTC
Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020
Resolved - This issue has been resolved. At this time, all new Walmart refund requests are processing normally.
To prevent possible duplication of refund requests, failed refund requests will not be automatically retried. Please review failed refunds to determine if they should be retried.
Jul 3, 13:58 UTC
Investigating - Our Engineering team is currently investigating Walmart Marketplace, Walmart Canada, and Walmart Dropship order refund failures. The refunds will fail with the error "The Refund Reason supplied is invalid".

This alert will be updated as more information is available.
Jul 2, 13:15 UTC
Jul 2, 2020
Resolved - This issue has been resolved. At this time, all order feeds are processing normally.

There is no action required on the part of ChannelAdvisor clients.
Jul 2, 22:11 UTC
Monitoring - Our Engineering team has resolved the root cause of this issue and we are currently working through the backlog of queued requests. This alert will be updated as more information is available.
Jul 2, 19:59 UTC
Investigating - Our Engineering team is currently investigating delays importing drop ship orders.

This alert will be updated as more information is available.
Jul 2, 18:47 UTC
Jul 1, 2020
Resolved - This issue has been resolved. At this time, all product updates are processing normally.

There is no action required on the part of ChannelAdvisor clients.
Jul 1, 17:04 UTC
Monitoring - Walmart has resolved the root cause of this issue and is currently working through the backlog of queued requests. This alert will be updated as more information is available.
Jul 1, 10:24 UTC
Investigating - Our Engineering team is currently investigating delays sending product data to Walmart. We have contacted Walmart and are awaiting additional information.

This alert will be updated as more information is available.
Jul 1, 08:45 UTC
Jun 30, 2020
Resolved - This issue has been resolved. There is no action required on the part of ChannelAdvisor clients.
Jun 30, 23:36 UTC
Investigating - We are currently investigating an issue with the Add a New Country Feature. As a result, you may be unable to create a new posting account using this feature.

This alert will be updated as soon as more information is available.
Jun 30, 20:36 UTC
Resolved - This issue has been resolved. There is no action required on the part of ChannelAdvisor clients.
Jun 30, 23:20 UTC
Investigating - We are currently investigating connectivity issues with ChannelAdvisor. As a result, you may be unable to log in to the ChannelAdvisor platform or access certain features. We are working on a resolution as our highest priority. We apologize for the inconvenience.

This alert will be updated as soon as more information is available.
Jun 30, 21:15 UTC
Resolved - This issue has been resolved. There is no action required on the part of ChannelAdvisor clients.
Jun 30, 17:36 UTC
Investigating - We are currently investigating connectivity issues with ChannelAdvisor. As a result, you may be unable to log in to the ChannelAdvisor platform or access certain features. We are working on a resolution as our highest priority. We apologize for the inconvenience.

This alert will be updated as soon as more information is available.
Jun 30, 16:43 UTC
Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020
Resolved - This issue has been resolved. At this time, all orders are importing normally.

There is no action required on the part of ChannelAdvisor clients.
Jun 26, 20:41 UTC
Investigating - Our Engineering team is currently investigating delays importing orders from LaRedoute. We have contacted LaRedoute and are awaiting additional information.

This alert will be updated as more information is available.
Jun 26, 14:31 UTC
Resolved - This incident has been resolved.
Jun 26, 03:05 UTC
Update - This issue has been resolved. At this time, all orders are importing normally.

There is no action required on the part of ChannelAdvisor clients.
Jun 26, 03:05 UTC
Investigating - Our Engineering team is currently investigating delays importing and updating orders from Amazon EU. We have contacted Amazon and are awaiting additional information.

This alert will be updated as more information is available.
Jun 26, 01:06 UTC
Jun 25, 2020

No incidents reported.