Update - This issue is still ongoing as of today. American Outlets is working to resolve this issue with high priority. This alert will be updated as more information is available.
Sep 23, 07:15 UTC
Investigating - Our Engineering team is currently investigating delays sending product data to American Outlets. We have contacted American Outlets and are awaiting additional information.

This alert will be updated as more information is available.
Sep 22, 14:58 UTC
System ? Operational
Platform Operational
Products ? Operational
Sell: Marketplaces, First Party & Webstores ? Operational
Fulfill: Orders & Fulfillment ? Operational
Marketing ? Operational
Where to Buy ? Operational
API ? Operational
Elevate For Amazon Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 23, 2021

Unresolved incident: American Outlets Product Update Issues.

Sep 22, 2021
Resolved - This issue has been resolved. At this time, all product updates are processing normally.

There is no action required on the part of ChannelAdvisor clients.
Sep 22, 23:45 UTC
Monitoring - Amazon has resolved the root cause of this issue and is currently working through the backlog of queued requests. This alert will be updated as more information is available.
Sep 22, 22:07 UTC
Update - Our Engineering Team are still working with Amazon to resolve this issue with high priority. This alert will be updated as more information is available.
Sep 22, 15:51 UTC
Investigating - Our Engineering team is currently investigating delays sending product data to Amazon US,UK,PL,DE. We have contacted Amazon and are awaiting additional information.

This alert will be updated as more information is available.
Sep 22, 09:06 UTC
Resolved - This issue has been resolved. No further action is needed by ChannelAdvisor clients.
Sep 22, 23:43 UTC
Investigating - We are currently investigating connectivity issues with eBay Marketplace pages within ChannelAdvisor. As a result, you may experience internal server errors when attempting to visit feeds/settings pages. We are working on a resolution as our highest priority. We apologize for the inconvenience.

This alert will be updated as soon as more information is available.
Sep 22, 22:10 UTC
Resolved - This issue has been resolved. At this time, all product updates and orders are processing normally.

There is no action required on the part of ChannelAdvisor clients.
Sep 22, 13:54 UTC
Monitoring - Google Express has resolved the root cause of this issue and is currently working through the backlog of queued requests.
This alert will be updated as more information is available.
Sep 22, 13:20 UTC
Investigating - Our Engineering team is currently investigating delays sending product data to and importing orders from Google Express.
We have contacted Google Express and are awaiting additional information.

This alert will be updated as more information is available.
Sep 22, 10:40 UTC
Resolved - This issue has been resolved. At this time, all product updates and orders are processing normally.

There is no action required on the part of ChannelAdvisor clients.
Sep 22, 12:19 UTC
Monitoring - MyUS has resolved the root cause of this issue and is currently working through the backlog of queued requests.
This alert will be updated as more information is available.
Sep 22, 11:21 UTC
Investigating - Our Engineering team is currently investigating delays sending product data to and importing orders from MyUS.
We have contacted MyUS and are awaiting additional information.

This alert will be updated as more information is available.
Sep 22, 09:56 UTC
Resolved - This issue has been resolved. At this time, all product and order updates are processing normally.
Sep 22, 01:26 UTC
Investigating - This issue is still ongoing as of today. We are working with Web Shop Manager to resolve this issue with high priority. This alert will be updated as more information is available.
Sep 21, 20:02 UTC
Identified - Web Shop Manager is currently experiencing an issue affecting ChannelAdvisor’s ability to send product data and importing of orders. This alert will continue to be updated as we receive more information from Web Shop Manager.
Sep 21, 16:41 UTC
Sep 21, 2021
Resolved - This issue has been resolved and inventory imports are processing normally. Impacted clients will be contacted directly by ChannelAdvisor Support.
Sep 21, 17:54 UTC
Investigating - We are currently experiencing issues processing some inventory uploads. As a result of this issue, you may see the following errors in your Products > Imports/Exports view.

Failed Validation > "Unrecognized field name"

Our Engineers are working on a resolution as our highest priority. We apologize for the inconvenience.

This alert will be updated as soon as more information is available.
Sep 21, 16:19 UTC
Sep 20, 2021
Resolved - This has been resolved.
Sep 20, 19:31 UTC
Investigating - Currently, ChannelAdvisor Support is experiencing issues with accessing our Knowledge Center. We are actively working with our provider to remedy the situation. Cases can still be submitted to Support from the ChannelAdvisor platform, as well as email.
Sep 20, 18:36 UTC
Sep 19, 2021

No incidents reported.

Sep 18, 2021
Completed - The scheduled maintenance has been completed.
Sep 18, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 11:00 UTC
Scheduled - On Saturday 18 September, 2021 at 7:00 AM EDT, the ChannelAdvisor platform will undergo scheduled offline maintenance which will take up to four (4) hours to complete.

We are expecting an interruption of service that could last for up to 10 - 15 minutes during the maintenance window, during which time the following ChannelAdvisor features may experience intermittent errors and/or delays:

- Complete.channeladvisor.com
- Api.channeladvisor.com
- Marketplace order imports

This maintenance will not affect active marketplace inventory feeds, which will continue to operate as normal. Any API communication attempted during the maintenance which fails to complete or returns an error will need to be re-sent.

Thank you for your patience as we improve the ChannelAdvisor platform to better serve you. If you have any questions, please contact the ChannelAdvisor Support team via the Support Center (https://complete.channeladvisor.com/s/support-center).
Sep 10, 19:49 UTC
Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021
Resolved - This issue has been resolved. At this time, all product and order updates are processing normally.

There is no action required on the part of ChannelAdvisor clients.
Sep 13, 16:35 UTC
Monitoring - Paysfer has resolved the root cause of this issue and is currently working through the backlog of queued requests. This alert will be updated as more information is available.
Sep 10, 09:26 UTC
Update - This issue is still ongoing as of today. We are working with Paysfer to resolve this issue with high priority. This alert will be updated as more information is available.
Sep 9, 08:05 UTC
Update - This issue is still ongoing. We are working with Paysfer to resolve this issue with high priority. This alert will be updated as more information is available.
Sep 7, 15:39 UTC
Investigating - Our Engineering team is currently investigating delays sending product data to and importing orders from Paysfer. We have contacted Paysfer and are awaiting additional information.

This alert will be updated as more information is available
Sep 7, 09:22 UTC
Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021
Sep 9, 2021