All Systems Operational
System ? Operational
Platform Operational
Products ? Operational
Sell: Marketplaces, First Party & Webstores ? Operational
Fulfill: Orders & Fulfillment ? Operational
Marketing ? Operational
Where to Buy ? Operational
API ? Operational
Elevate For Amazon Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 14, 2021

No incidents reported today.

May 13, 2021
Resolved - This issue has been resolved. At this time, all orders are importing normally.

There is no action required on the part of ChannelAdvisor clients.
May 13, 07:37 UTC
Investigating - Our Engineering team is currently investigating delays importing orders from Amazon. We have contacted Amazon and are awaiting additional information.

This alert will be updated as more information is available.
May 13, 04:43 UTC
May 12, 2021

No incidents reported.

May 11, 2021

No incidents reported.

May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021
Resolved - This issue has been resolved. At this time, all product and order updates are processing normally.

There is no action required on the part of ChannelAdvisor clients.
May 5, 16:24 UTC
Update - This issue is still ongoing as of today. We are working with Gunbroker to resolve this issue with high priority. This alert will be updated as more information is available.
May 5, 10:12 UTC
Investigating - Our Engineering team is currently investigating delays in sending product data and importing orders from Gunbroker. We have contacted Gunbroker and are awaiting additional information.

This alert will be updated as more information is available.
May 4, 13:09 UTC
May 4, 2021
Resolved - This issue has been resolved. There is no action required on the part of ChannelAdvisor clients.
May 4, 17:29 UTC
Investigating - Our Engineering team is currently investigating delays sending product data to and importing orders from Newegg US, Newegg Business, and Newegg Canada. We have contacted Newegg and are awaiting additional information.

This alert will be updated as more information is available.
May 4, 13:22 UTC
May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021
Resolved - This issue has been resolved for Newegg Business and Newegg Canada. There is no action required on the part of ChannelAdvisor clients.
Apr 30, 22:53 UTC
Update - For Newegg US, this issue has been resolved, and there is no action required on the part of ChannelAdvisor clients.

For Newegg Business and Newegg Canada, Newegg continues to work to resolve this issue with high priority, and we will update here as more information is available.
Apr 29, 21:16 UTC
Update - This issue is still ongoing as of now. We are working with Newegg to resolve this issue with high priority. This alert will be updated as more information is available.
Apr 27, 01:36 UTC
Investigating - Our Engineering team is currently investigating issues processing shipping/tracking updates to NewEgg. We have contacted NewEgg and are awaiting additional information.

This alert will be updated as more information is available.
Apr 26, 19:04 UTC
Resolved - This issue has been resolved. There is no action required on the part of ChannelAdvisor clients.
Apr 30, 20:12 UTC
Monitoring - The root cause of this issue has been resolved and we are currently working through the backlog of queued requests. This alert will be updated as more information is available.
Apr 30, 17:00 UTC
Investigating - Our Engineering team is currently investigating failures in syncing orders and product data on all channels. We are working to resolve this issue with the highest priority and this alert will be updated as more information is available.
Apr 30, 16:26 UTC