This issue has been resolved. There is no action required on the part of ChannelAdvisor clients.
Posted Jun 20, 2022 - 14:08 UTC
Update
This issue is still ongoing as of today. Our Engineering team is working to resolve this issue with high priority. This alert will be updated as more information is available.
Posted Jun 15, 2022 - 11:39 UTC
Update
This issue is still ongoing. Our Engineering team has identified the issue and is working to implement a resolution. This alert will be updated as more information is available.
Posted Jun 14, 2022 - 22:05 UTC
Investigating
Our Engineering team is currently investigating an issue with Brand Analytics that is preventing search performance and best sellers performance data from being retrieved. We are working to resolve this issue with the highest priority and this alert will be updated as more information is available.
Posted Jun 14, 2022 - 18:27 UTC
This incident affected: System and Platform (Sell: Marketplaces, First Party & Webstores, Fulfill: Orders & Fulfillment).