This issue has been resolved. There is no action required on the part of Rithum clients.
Posted Apr 05, 2024 - 13:48 UTC
Update
This issue is still ongoing as of today. We are working with OnBuy to resolve this issue with high priority. This alert will be updated as more information is available.
Posted Apr 01, 2024 - 17:33 UTC
Update
This issue is still ongoing as of today. We are working with OnBuy to resolve this issue with high priority. This alert will be updated as more information is available.
Posted Mar 26, 2024 - 08:18 UTC
Update
This issue is still ongoing as of today. Our Engineering team is working to resolve this issue with high priority. This alert will be updated as more information is available.
Posted Mar 19, 2024 - 14:27 UTC
Update
At this time, orders are importing, and product price and quantity updates are processing normally. Our Engineering team is continuing to investigate delays with creating/updating products, as well as order cancellations and refunds.
Posted Mar 13, 2024 - 21:17 UTC
Update
This issue is still ongoing as of today. Our Engineering team is working to resolve this issue with high priority. This alert will be updated as more information is available.
Posted Mar 11, 2024 - 07:27 UTC
Update
This issue is still ongoing as of today. Our Engineering team is working to resolve this issue with high priority. This alert will be updated as more information is available.
Posted Mar 08, 2024 - 17:42 UTC
Update
This issue is still ongoing as of today. Our Engineering team is working to resolve this issue with high priority. This alert will be updated as more information is available.
Posted Mar 06, 2024 - 17:05 UTC
Update
This issue is still ongoing as of today. Our Engineering team is working to resolve this issue with high priority. This alert will be updated as more information is available.
Posted Mar 05, 2024 - 07:11 UTC
Update
This issue is still ongoing as of today. Our Engineering team is working to resolve this issue with high priority. This alert will be updated as more information is available.
Posted Mar 04, 2024 - 08:10 UTC
Investigating
Our Engineering team is currently investigating delays sending product data to and importing orders from OnBuy UK. We have contacted OnBuy UK and are awaiting additional information.
This alert will be updated as more information is available.
Posted Mar 01, 2024 - 15:54 UTC
This incident affected: Platform (Sell: Marketplaces, First Party & Webstores, Fulfill: Orders & Fulfillment).