This issue has been resolved. At this time, all orders are importing normally.
There is no action required on the part of ChannelAdvisor clients.
Posted Apr 03, 2023 - 20:50 UTC
Investigating
Our Engineering team is currently investigating delays importing orders from Rakuten Japan. We have contacted Rakuten Japan and are awaiting additional information.
This alert will be updated as more information is available.
Posted Apr 03, 2023 - 08:23 UTC
This incident affected: Platform (Fulfill: Orders & Fulfillment).