This issue has been resolved. At this time, all orders are importing normally. There is no action required on the part of ChannelAdvisor clients.
Posted Jul 20, 2023 - 00:10 UTC
Update
This issue is still ongoing for some customers, and we are working to resolve this issue with high priority. This alert will be updated as more information is available.
Posted Jul 19, 2023 - 22:14 UTC
Investigating
Our Engineering team is currently investigating delays importing orders from Shopify.
This alert will be updated as more information is available.
Posted Jul 19, 2023 - 19:13 UTC
This incident affected: Platform (Fulfill: Orders & Fulfillment).