This issue has been resolved. At this time, all eBay orders are importing normally.
There is no action required on the part of ChannelAdvisor clients.
Posted Oct 28, 2024 - 22:10 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Oct 28, 2024 - 20:11 UTC
Investigating
Our Engineering team is currently investigating delays importing and updating orders from eBay.
As a result of this issue, you may see the following errors in your Message Center Notification view:
The Order ID ##### could not be updated to match eBay transaction information for items purchased by (customername) because the subtotals between the eBay record and the imported order do not match.
Order #####: $###.## eBay transactions for : $###.##
The information in the Order will need to be updated manually to complete the transaction.
We are working on a resolution as our highest priority. This alert will be updated as soon as more information is available.
Posted Oct 28, 2024 - 20:11 UTC
This incident affected: Platform (Sell: Marketplaces, First Party & Webstores).