Amazon Order Import and Update Issues

Incident Report for Rithum for Brands Status Page

Resolved

This issue has been resolved. At this time, all orders are importing normally. There is no action required on the part of ChannelAdvisor clients.
Posted Oct 19, 2023 - 13:22 UTC

Update

This issue is still ongoing. Amazon is working to resolve this issue for delays importing and updating orders with high priority.

This alert will be updated as more information is available.
Posted Oct 19, 2023 - 00:43 UTC

Update

This issue is still ongoing as of today. Amazon is working to resolve this issue with high priority. This alert will be updated as more information is available.
Posted Oct 18, 2023 - 07:55 UTC

Investigating

Our Engineering team is currently investigating delays importing orders from Amazon. We have contacted Amazon and are awaiting additional information.

This alert will be updated as more information is available.
Posted Oct 17, 2023 - 19:53 UTC
This incident affected: Platform (Fulfill: Orders & Fulfillment).