This issue has been resolved. There is no action required on the part of ChannelAdvisor clients.
Posted Oct 13, 2021 - 12:35 UTC
The root cause of this issue has been identified and we are working to implement a fix at our highest priority. This alert will be updated as more information is available.
Posted Oct 13, 2021 - 12:16 UTC
We are currently investigating issues with users accessing the Customer Care Center portal. As a result, you may be unable to view your invoices and payments. We are working on a resolution as our highest priority. We apologize for the inconvenience.
This alert will be updated as soon as more information is available.