This issue has been resolved. At this time, all orders are importing normally.
There is no action required on the part of Rithum clients.
Posted Jan 19, 2025 - 21:31 UTC
Update
This is affecting Tiktok US only and the issue is still ongoing. Our Engineering team is working to resolve this issue with high priority. This alert will be updated as more information is available.
Posted Jan 19, 2025 - 12:39 UTC
Investigating
Our Engineering team is currently investigating delays importing orders from Tiktok. We have contacted Tiktok and are awaiting additional information.
This alert will be updated as more information is available.
Posted Jan 19, 2025 - 10:50 UTC
This incident affected: Platform (Fulfill: Orders & Fulfillment).