This issue has been resolved. At this time, all orders are importing normally.
There is no action required on the part of ChannelAdvisor clients.
Posted Nov 19, 2020 - 22:04 UTC
Monitoring
Amazon has resolved the root cause of this issue and we are currently working through the backlog of queued requests. This alert will be updated as more information is available.
Posted Nov 19, 2020 - 19:58 UTC
Investigating
Our Engineering team is currently investigating delays importing orders from Amazon for merchant-fulfilled (MFN) orders in North America. We have contacted Amazon and are awaiting additional information.
Impacted locales: Unites States Canada Mexico
This alert will be updated as more information is available.
Posted Nov 19, 2020 - 17:28 UTC
This incident affected: Platform (Fulfill: Orders & Fulfillment).