Amazon has resolved the root cause of this issue and the errors continue to reduce as orders are updated as shipped. At this time, all new orders are processing normally.
You may continue to see errors in your notification center while the remaining shipment updates are processed.
Posted Jan 18, 2023 - 18:23 UTC
Update
Our Engineering team is continuing to monitor this issue. This alert will be updated as more information is available.
Posted Jan 18, 2023 - 09:01 UTC
Update
Our Engineering team is continuing to monitor this issue. This alert will be updated as more information is available.
Posted Jan 14, 2023 - 00:47 UTC
Update
We are continuing to monitor for any further issues.
Posted Jan 11, 2023 - 12:24 UTC
Monitoring
Between Saturday, January 7, 2023 at 9pm EST and Monday, January 9, 2023 at 7:30pm EST, ChannelAdvisor received reporting discrepancies from Amazon for pricing changes on some Amazon FBA orders. These orders were imported into ChannelAdvisor and are still able to be updated by Amazon as shipped without any additional issues. Amazon has since corrected these reporting discrepancies, but you may still see this error appearing in your notification center for some orders as the ChannelAdvisor system attempts to reprocess them:
“FBA Orders failed for unknown reason We were unable to create or update your Amazon Marketplace FBA orders because of an internal error. Please contact ChannelAdvisor support for assistance.”
For any orders that you may be concerned about, we recommend checking in Seller Central to confirm the status.
The error message will resolve itself after the order is fully shipped on the fulfilled shipments report, which can take approximately 2-3 days which is the traditional fulfillment time for FBA items.
This alert will be updated as more information is available.
Posted Jan 11, 2023 - 00:16 UTC
This incident affected: Platform (Sell: Marketplaces, First Party & Webstores, Fulfill: Orders & Fulfillment).