This issue has been resolved. At this time, all product updates and order imports are processing normally.
There is no action required on the part of ChannelAdvisor clients.
Posted Aug 20, 2021 - 20:33 UTC
Monitoring
Amazon has resolved the root cause of this issue and is currently working through the backlog of queued requests. We continue to monitor the issue and will provide additional information as it is available.
Posted Aug 20, 2021 - 16:18 UTC
Update
Our Engineering team is currently investigating delays sending product data to and importing orders from Amazon North American and Amazon Europe. We have contacted Amazon and are awaiting additional information.
This alert will be updated as more information is available.
Posted Aug 20, 2021 - 12:30 UTC
Investigating
Our Engineering team is currently investigating delays importing orders from Amazon in North America and Europe. We have contacted Amazon and are awaiting additional information.
This alert will be updated as more information is available.
Posted Aug 20, 2021 - 11:13 UTC
This incident affected: Platform (Sell: Marketplaces, First Party & Webstores, Fulfill: Orders & Fulfillment).