This issue has been resolved. At this time, all product and order updates are processing normally.
There is no action required on the part of ChannelAdvisor clients.
Posted Aug 05, 2022 - 14:15 UTC
Monitoring
Back Market has resolved the root cause of this issue and is currently working through the backlog of queued requests. This alert will be updated as more information is available.
Posted Aug 05, 2022 - 13:35 UTC
Update
This issue is still ongoing as of today. Back Market is working to resolve this issue with high priority. This alert will be updated as more information is available.
Posted Aug 05, 2022 - 12:06 UTC
Update
This issue is still ongoing as of today. Back Market is working to resolve this issue with high priority. This alert will be updated as more information is available.
Posted Aug 04, 2022 - 07:34 UTC
Investigating
Our Engineering team is currently investigating delays sending product data to and importing orders from Back Market US. We have contacted Back Market US and are awaiting additional information.
This alert will be updated as more information is available.
Posted Aug 03, 2022 - 12:38 UTC
This incident affected: Platform (Sell: Marketplaces, First Party & Webstores, Fulfill: Orders & Fulfillment).