This issue has been resolved. At this time, all product and order updates are processing normally.
There is no action required on the part of ChannelAdvisor clients.
Posted Sep 13, 2021 - 16:35 UTC
Monitoring
Paysfer has resolved the root cause of this issue and is currently working through the backlog of queued requests. This alert will be updated as more information is available.
Posted Sep 10, 2021 - 09:26 UTC
Update
This issue is still ongoing as of today. We are working with Paysfer to resolve this issue with high priority. This alert will be updated as more information is available.
Posted Sep 09, 2021 - 08:05 UTC
Update
This issue is still ongoing. We are working with Paysfer to resolve this issue with high priority. This alert will be updated as more information is available.
Posted Sep 07, 2021 - 15:39 UTC
Investigating
Our Engineering team is currently investigating delays sending product data to and importing orders from Paysfer. We have contacted Paysfer and are awaiting additional information.
This alert will be updated as more information is available
Posted Sep 07, 2021 - 09:22 UTC
This incident affected: Platform (Sell: Marketplaces, First Party & Webstores).