This issue has been resolved. At this time, all orders are importing normally.
There is no action required on the part of ChannelAdvisor clients.
Posted Mar 03, 2021 - 12:08 UTC
Monitoring
Amazon has resolved the root cause of this issue and is currently working through the backlog of queued requests. This alert will be updated as more information is available.
Posted Mar 03, 2021 - 01:51 UTC
Update
Amazon is currently experiencing an issue affecting ChannelAdvisor’s ability to import merchant-fullfilled orders in all countries. Amazon has posted an alert on this issue at http://status.mws.amazon.com/.
This alert will be updated as more information is available.
Posted Mar 03, 2021 - 00:15 UTC
Investigating
Our Engineering team is currently investigating delays importing orders from Amazon. We have contacted Amazon and are awaiting additional information.
This alert will be updated as more information is available.
Posted Mar 02, 2021 - 21:26 UTC
This incident affected: Platform (Fulfill: Orders & Fulfillment).