Amazon Advertising - Bid Display Issue

Incident Report for Rithum for Brands Status Page

Resolved

This issue has been resolved.

There is no action required on the part of ChannelAdvisor clients.
Posted Mar 13, 2020 - 20:29 UTC

Update

Our Engineering team is actively investigating this issue as a high priority. This alert will be updated as more information is available.
Posted Mar 13, 2020 - 11:53 UTC

Investigating

Our Engineering team is currently investigating an issue where bids are showing as a 0.00 amount in the Amazon Advertising Ad Console view, in the Targeting > Target Performance page.

This is a display issue; the correct bids are being sent to Amazon, which can be viewed on the Targeting > All Targets page.

We are working to resolve this issue with the highest priority, and this alert will be updated as more information is available.
Posted Mar 12, 2020 - 19:45 UTC
This incident affected: Platform (Marketing).