This issue has been resolved. There is no action required on the part of ChannelAdvisor clients.
Posted Apr 30, 2021 - 20:12 UTC
Monitoring
The root cause of this issue has been resolved and we are currently working through the backlog of queued requests. This alert will be updated as more information is available.
Posted Apr 30, 2021 - 17:00 UTC
Investigating
Our Engineering team is currently investigating failures in syncing orders and product data on all channels. We are working to resolve this issue with the highest priority and this alert will be updated as more information is available.