This issue has been resolved. At this time, all orders are importing normally.
There is no action required on the part of ChannelAdvisor clients.
Posted Dec 16, 2022 - 19:20 UTC
Investigating
Our Engineering team is currently investigating delays importing and updating orders from RakutenJP. We are working to resolve this issue with the highest priority and this alert will be updated as more information is available.
Posted Dec 16, 2022 - 14:40 UTC
This incident affected: Platform (Fulfill: Orders & Fulfillment).