UPDATE: 29 November This issue has been resolved. There is no action required on the part of ChannelAdvisor clients.
Posted Nov 29, 2020 - 21:53 UTC
Update
UPDATE: 29 November This issue is still ongoing as of today. Newegg is working to resolve this issue with high priority. This alert will be updated as more information is available.
Posted Nov 29, 2020 - 11:19 UTC
Monitoring
UPDATE: 28 November Newegg has resolved the root cause of this issue and is currently working through the backlog of queued requests. This alert will be updated as more information is available.
ORIGINAL ALERT: 28 November On 11/28/2020 from 11 AM - 4 PM EST, Newegg will be conducting scheduled maintenance which will take up to 5 hours to complete.
During the maintenance, Newegg’s API will be unavailable. Therefore, the following communication to and from Newegg will be delayed until after the maintenance has completed:
- Inventory Updates - Order Shipping Updates - Order Refunds/Cancellations
Once the maintenance is complete, our system will automatically process all the feeds that were held during the maintenance.
Posted Nov 29, 2020 - 02:15 UTC
Update
This still seems to be ongoing. We are in contact with Newegg and will post another update as soon as we have more information.
Posted Nov 29, 2020 - 01:29 UTC
Identified
On 11/28/2020 from 11 AM - 4 PM EST, Newegg will be conducting scheduled maintenance which will take up to 5 hours to complete.
During the maintenance, Newegg’s API will be unavailable. Therefore, the following communication to and from Newegg will be delayed until after the maintenance has completed:
- Inventory Updates - Order Shipping Updates - Order Refunds/Cancellations
Once the maintenance is complete, our system will automatically process all the feeds that were held during the maintenance.
Posted Nov 28, 2020 - 19:45 UTC
This incident affected: Platform (Sell: Marketplaces, First Party & Webstores, Fulfill: Orders & Fulfillment).