Earlier this morning, ChannelAdvisor became aware of an issue where orders were not passing from the ChannelAdvisor Fulfillment platform to warehouses for shipping. This started at approximately 4:00 AM EST on Monday, 3 February, and our Engineering team resolved the root cause of the issue at 12:30 PM EST. New orders are now processing as expected, and previously impacted orders have been processed. There is no remedial action required on the part of ChannelAdvisor clients.
Posted Feb 03, 2020 - 21:53 UTC
This incident affected: Platform (Fulfill: Orders & Fulfillment).