This issue has been resolved. At this time, all product updates are processing normally.
There is no action required on the part of ChannelAdvisor clients.
Posted Oct 21, 2022 - 21:45 UTC
Monitoring
Amazon has resolved the root cause of this issue and is currently working through the backlog of queued requests. This alert will be updated as more information is available.
Posted Oct 21, 2022 - 03:05 UTC
Update
Amazon is experiencing an issue affecting ChannelAdvisor’s ability to send product data. Amazon has indicated a feeds issue on their health dashboard (http://status.mws.amazon.com/).
This alert will continue to be updated as we receive more information from Amazon.
Posted Oct 20, 2022 - 21:19 UTC
Update
This issue is still ongoing. Amazon is working to resolve this issue with high priority. This alert will be updated as more information is available.
Posted Oct 20, 2022 - 18:15 UTC
Update
This alert will be updated as more information is available.
Posted Oct 20, 2022 - 14:03 UTC
Investigating
Our Engineering team is currently investigating delays sending product data (including Qty and Price) to Amazon. We have contacted Amazon and are awaiting additional information
Posted Oct 20, 2022 - 14:02 UTC
This incident affected: Platform (Sell: Marketplaces, First Party & Webstores, Fulfill: Orders & Fulfillment).