This issue has been resolved. At this time, all orders are importing normally.
There is no action required on the part of ChannelAdvisor clients.
Posted Nov 01, 2022 - 09:43 UTC
Update
This issue is still ongoing as of today. OTTO is working to resolve this issue with high priority. This alert will be updated as more information is available.
Posted Nov 01, 2022 - 07:38 UTC
Update
This issue is still ongoing as of today. OTTO is working to resolve this issue with high priority. This alert will be updated as more information is available.
Posted Oct 31, 2022 - 17:16 UTC
Update
OTTO has confirmed they are experiencing an issue that is affecting order exports. They are working to resolve the issue at their highest priority. This alert will be updated as more information is available.
Posted Oct 28, 2022 - 13:59 UTC
Investigating
Our Engineering team is currently investigating delays importing orders from OTTO. We have contacted OTTO and are awaiting additional information.
This alert will be updated as more information is available.
Posted Oct 28, 2022 - 13:47 UTC
This incident affected: Platform (Fulfill: Orders & Fulfillment).