This issue has been resolved. At this time, all orders are importing normally.
There is no additional action required on the part of ChannelAdvisor clients.
Posted Sep 05, 2020 - 00:44 UTC
Update
This issue is still ongoing as of today. We are working with StackCommerce to resolve this issue with high priority. This alert will be updated as more information is available.
Posted Sep 02, 2020 - 07:54 UTC
Update
This issue is still ongoing as of today. We are working with StackCommerce to resolve this issue with high priority. This alert will be updated as more information is available.
Posted Aug 31, 2020 - 00:32 UTC
Investigating
Our Engineering team is currently investigating delays importing orders from StackCommerce. We have contacted StackCommerce and are awaiting additional information.
This alert will be updated as more information is available.
Posted Aug 28, 2020 - 13:49 UTC
This incident affected: Platform (Sell: Marketplaces, First Party & Webstores, Fulfill: Orders & Fulfillment).