This issue has been fully resolved. There is no action required on the part of ChannelAdvisor clients.
Posted Dec 02, 2020 - 18:16 UTC
Monitoring
The root cause of this issue has been resolved and Amazon is currently working through the backlog of queued requests for Product Updates. Orders are importing normally. No action will be needed by ChannelAdvisor clients. This alert will be updated as more information is available.
Posted Dec 02, 2020 - 17:09 UTC
Investigating
Our Engineering team is currently investigating delays sending product data to and importing orders from Amazon. We have contacted Amazon and are awaiting additional information.
This alert will be updated as more information is available.
Posted Dec 02, 2020 - 14:14 UTC
This incident affected: Platform (Sell: Marketplaces, First Party & Webstores, Fulfill: Orders & Fulfillment).