This issue has been resolved. At this time, all orders are importing normally.
There is no action required on the part of ChannelAdvisor clients.
Posted Dec 16, 2023 - 01:24 UTC
Update
This issue is still ongoing as of today. Our Engineering team is working to resolve this issue with high priority. This alert will be updated as more information is available.
Posted Dec 15, 2023 - 11:01 UTC
Investigating
Our Engineering team is currently investigating delays importing orders from Sears. We have contacted Sears and are awaiting additional information.
This alert will be updated as more information is available.
Posted Dec 14, 2023 - 22:37 UTC
This incident affected: Platform (Fulfill: Orders & Fulfillment).