All Systems Operational

System ? Operational
Platform Operational
Products ? Operational
Sell: Marketplaces, First Party & Webstores ? Operational
Fulfill: Orders & Fulfillment ? Operational
Marketing ? Operational
Shoppable Media ? Operational
API ? Operational
Elevate For Amazon Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 11, 2025

No incidents reported today.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025
Update: Shortened Maintenance Window for Rithum for Brands – June 7, 2025
Completed - The scheduled maintenance has been completed.
Jun 7, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 10:00 UTC
Update - We’re pleased to inform you that the planned maintenance window for the Rithum for Brands platform on Saturday, June 7, 2025, has been significantly shortened.

The updated maintenance window will now run from 6:00 AM to 8:00 AM EDT (10:00 AM to 12:00 PM GMT), instead of the originally scheduled 6:00 AM to 12:00 PM EDT.

Additionally, the scope of this maintenance has been narrowed to only impact the user interface.

All API, FTP, and inbound/outbound channel communications will continue to operate without interruption.

Once the maintenance is complete, our system will automatically process all feeds, orders and notifications queued during the maintenance with no action required on your part.

Additional updates will be posted to this announcement as needed.

Rithum for Brands Support can be contacted via the Knowledge Center. During the maintenance the Knowledge Center will not be available for creating cases so during that time you can also contact support-brands@rithum.com.

Thank you for your patience as we improve our platform to better serve you.
Jun 5, 14:29 UTC
Scheduled - On Saturday, June 7 2025 at 6:00 AM EDT, the Rithum for Brands platform will undergo scheduled offline maintenance which will take up to 6 hours to complete. During that time most services will be suspended, including access to our application, inventory and order processing, as well as system communication with all channels, partners and clients.

This will impact most Rithum for Brands services, such as the following:
- Users will be unable to login to our application
- All API requests will fail and need to be resent later
- FTP, SFTP, & Partner FTP file transfers will fail

Note: Digital marketing pixel tracking and image hosting will operate normally, though dynamically-generated thumbnail images from image hosting might not appear correctly.

All clients should plan for this maintenance, including taking steps such as these:

-Pause communications to our FTP and API systems during the maintenance window, and restart them post-maintenance.
--If you are unsure if this is applicable to your account please check with your company’s IT team.

-During the maintenance window do not directly communicate changes to channels regarding order data, shipments, or inventory updates because doing so could interfere with the communications that our system will send once maintenance ends.

Once the maintenance is complete, our system will automatically process all feeds, orders and notifications queued during the maintenance with no action required on your part. Any API communication attempted during the maintenance will need to be resent.

Additional updates will be posted to this announcement as needed.

Rithum for Brands Support can be contacted via the Knowledge Center. During the maintenance the Knowledge Center will not be available for creating cases so during that time you can also contact support-brands@rithum.com.

Thank you for your patience as we improve our platform to better serve you.
May 15, 18:47 UTC
Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.

Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025
Amazon Product Update and Order Import Issues
Resolved - We have worked through the backlog of queued requests and all product and order updates are processing normally.

There is no action required on the part of Rithum clients.
May 30, 12:32 UTC
Monitoring - Our Engineering team has resolved the root cause of this issue and we are currently working through the backlog of queued requests. This alert will be updated as more information is available.
May 30, 12:21 UTC
Investigating - Rithum is currently experiencing an issue affecting our ability to send product data and import orders for Amazon. As a result of this issue, you may see the following errors in the Amazon listing page:

Rithum for Brands is temporarily unavailable.

This alert will be updated with more information as it becomes available.
May 30, 11:56 UTC
May 29, 2025

No incidents reported.

May 28, 2025

No incidents reported.

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