All Systems Operational

System ? Operational
Platform Operational
Products ? Operational
Sell: Marketplaces, First Party & Webstores ? Operational
Fulfill: Orders & Fulfillment ? Operational
Marketing ? Operational
Shoppable Media ? Operational
API ? Operational
Elevate For Amazon Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Mar 31, 2025

No incidents reported today.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025
Order Adjustment Actions Delays
Resolved - This issue has been resolved. At this time, all orders are importing/updating normally.
There is no action required on the part of Rithum clients.
Mar 28, 19:20 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 28, 18:44 UTC
Investigating - Our Engineering team is currently investigating delays completing order adjustment actions and importing order updates. We have identified the issue and working on the resolution.

This alert will be updated as more information is available.
Mar 28, 18:44 UTC
Mar 27, 2025
OverStock Product Issues
Resolved - This issue has been resolved. At this time, all product updates are processing normally.
There is no action required on the part of Rithum clients.
Mar 27, 17:14 UTC
Identified - OverStock has resolved the root cause of this issue and is currently working through the backlog of queued requests. This alert will be updated as more information is available
Mar 27, 15:25 UTC
Investigating - Our Engineering team is currently investigating delays for OverStock affecting product data updates. We have contacted OverStock and are awaiting additional information. This alert will be updated as more information is available.
Mar 27, 09:34 UTC
Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025
Rithum for Brands Experiencing Intermittent Connectivity Issues
Resolved - This issue has been resolved. There is no action required on the part of Rithum clients.
Mar 24, 10:15 UTC
Investigating - We are currently investigating intermittent connectivity issues with Rithum. As a result, you may be unable to log in to the Rithum for Brands platform or access certain features. We are working on a resolution as our highest priority. We apologize for the inconvenience.
This alert will be updated as soon as more information is available.
Mar 24, 10:09 UTC
Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025
Rithum for Brands System Maintenance
Completed - We are postponing the maintenance previously scheduled for Saturday, March 22 2025. We will post another Scheduled Maintenance notice once a new date has been determined. Thank you for your patience as we improve our platform to better serve you.
Mar 21, 16:04 UTC
Scheduled - On Saturday, March 22 2025 at 6:00 AM EDT, the Rithum for Brands platform will undergo scheduled offline maintenance which will take up to 6 hours to complete.

This will impact the following services:
- complete.channeladvisor.com
- api.channeladvisor.com
- Rithum Fulfilment Services (RFS)
- FTP, SFTP, & Partner FTP

Rithum for Brands Support can be contacted during the maintenance at support-brands@rithum.com.

Once the maintenance is complete, our system will automatically process all feeds, orders and notifications queued during the maintenance with no action required on your part. Any API communication attempted during the maintenance will need to be resent.

Thank you for your patience as we improve our platform to better serve you.
Mar 7, 23:59 UTC
Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

Mar 18, 2025

No incidents reported.

Mar 17, 2025

No incidents reported.

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