All Systems Operational

System Operational
Platform Operational
Products Operational
Sell: Marketplaces, First Party & Webstores Operational
Fulfill: Orders & Fulfillment Operational
Marketing Operational
API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Upcoming System Maintenance: February 14, 2026 Feb 14, 2026 05:00-08:00 UTC

On February 14, 2026 at 12:00 AM ET, the Rithum for Brands platform will undergo scheduled offline maintenance which may take up to three (3) hours to complete.

During the maintenance window, the Rithum for Brands platform will be offline and unavailable. Once completed, our system will automatically process all feeds, orders and notifications queued during the maintenance window with no action required on your part.

Thank you for your patience as we improve our platform to better serve you.
Posted on Jan 15, 2026 - 21:17 UTC

Upcoming System Maintenance: February 28, 2026 Feb 28, 2026 05:00-08:00 UTC

On February 28, 2026 at 12:00 AM ET, the Rithum for Brands platform will undergo scheduled offline maintenance which may take up to three (3) hours to complete.

During the maintenance window, the Rithum for Brands platform will be offline and unavailable. Once completed, our system will automatically process all feeds, orders and notifications queued during the maintenance window with no action required on your part.

Thank you for your patience as we improve our platform to better serve you.
Posted on Jan 16, 2026 - 16:30 UTC
Jan 31, 2026

No incidents reported today.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026

No incidents reported.

Jan 27, 2026
Rithum for Brands Experiencing Intermittent Connectivity Issues
Resolved - This issue has been resolved. There is no action required on the part of Rithum clients.
Jan 27, 09:29 UTC
Investigating - We are currently investigating intermittent connectivity issues with Rithum. As a result, you may be unable to log in to the Rithum for Brands platform or access certain features. We are working on a resolution as our highest priority. We apologize for the inconvenience.

This alert will be updated as soon as more information is available.
Jan 27, 09:12 UTC
Jan 26, 2026
TikTok US - Product and Order Issues
Resolved - This issue has been resolved. At this time, all product and order updates are processing normally.
There is no action required on the part of Rithum clients.
Jan 26, 09:33 UTC
Update - We are continuing to monitor connectivity challenges with TikTok US. We do not have a target restoration time, but our team will continue to partner closely with TikTok for updates.

Once TikTok is back online, our system will automatically begin processing inventory, product & order updates.

Important Reminder
If you manually processed orders outside of the Rithum platform, you will be responsible for ensuring those orders are not duplicated once TikTok is back online.

This will be our last update for the evening. Should TikTok US come back online throughout the evening, you connections will be automatically restored but our notifications may lag behind.
Jan 26, 03:02 UTC
Update - TikTok has confirmed that general traffic has been switched over to their backup datacenter and some operations are now functioning again.

However, they’ve identified a secondary issue within their backup datacenter that is causing all API tasks to fail.
TikTok is preparing a hotfix, but deployment is currently blocked due to infrastructure unavailability caused by the ongoing outage.

In short, while the site is back online, the API is not working preventing all partners, including Rithum, from processing updates or receiving orders.

We have requested an estimated time of deployment for the hotfix and are awaiting their confirmation.
We will provide an updated status to this page no later than 10pm ET or when a meaningful update is available, whichever is sooner.
Jan 26, 00:40 UTC
Update - As of 5pm ET we're continuing to see issues with the product, inventory & order updates for TikTok US. At this point in time, we're waiting for TikTok US to restore service. As soon as they come back online, your integration will pick back up automatically.

We will provide an updated status to this page no later than 10pm ET or when a meaningful update is available, whichever is sooner.
Jan 25, 22:03 UTC
Update - As of 2pm ET, there is no meaningful improvement to the TikTok US connection. Our engineering team continues to work with the TikTok Infrastructure team who is evaluating the potential of bringing up their backup data center to restore service. Until then, inventory, product & order updates are impacted.

We will provide an updated status to this page no later than 5pm ET or when a meaningful update is available, whichever is sooner.
Jan 25, 18:59 UTC
Investigating - TikTok US has confirmed a general outage starting early Sunday AM.

As of 11:45am ET, some product syncs have started to recover, but we're still seeing inconsistent or incomplete responses. Order Syncs are continuing to fail.

Once fully back online, the Rithum Platform will pull in any open orders & distribute through the order routing logic applied in your account. If you're able to access your TikTok orders & you choose to manually route outside of the Rithum platform before we are back online, you will be responsible for ensuring these orders are not double routed to your fulfillment point.

We will provide an updated status to this page no later than 2pm ET.
Jan 25, 18:04 UTC
Jan 25, 2026
Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026

No incidents reported.

Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

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