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All Systems Operational
System
?
Operational
Platform
Operational
Products
?
Operational
Sell: Marketplaces, First Party & Webstores
?
Operational
Fulfill: Orders & Fulfillment
?
Operational
Marketing
?
Operational
Shoppable Media
?
Operational
API
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 22, 2025
No incidents reported today.
Aug 21, 2025
No incidents reported.
Aug 20, 2025
No incidents reported.
Aug 19, 2025
Completed -
The scheduled maintenance has been completed.
Aug 19, 09:00 UTC
Aug 19, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 06:00 UTC
Aug 19, 06:00 UTC
Scheduled -
On Tuesday, August 19, 2025 at 2:00 AM EDT / 6:00 AM UTC, a limited number of Rithum for Brands clients will undergo scheduled offline maintenance which will take up to 3 hours to complete.
- If your account is scheduled for maintenance, you will receive an email 2 weeks in advance of the scheduled maintenance, a message center alert will be surfaced in your account, and an in-app message will appear.
During this time most services will be suspended, including access to our application, API, webhooks, FTP, inventory and order processing, as well as system communication with all channels and clients.
This will impact most Rithum for Brands services, such as the following:
- Users will be unable to log in to our application
- All API requests will fail and need to be resent later
- Webhook deliveries will be withheld and will retried once maintenance is complete
- FTP, SFTP & Partner FTP file transfers will fail
Note: Digital marketing pixel tracking and image hosting will operate normally, though dynamically-generated thumbnail images from image hosting might not appear correctly.
Clients do not need to do anything but may optionally choose to pause some communications to API and FTP, and either de-list low-inventory products, or increase listing buffer quantities on each channel ahead of the maintenance to avoid overselling.
- During the maintenance window, do not directly communicate changes to channels regarding order data, shipments, or inventory updates because doing so could interfere with the communications that our system will send once maintenance ends.
- To de-list low inventory products, at least 30 minutes in advance of the maintenance start time, remove the defined channel labels from the products or drop the available quantity to zero.
- To modify quantity buffers, refer to Step 3 on Configure channel settings (https://knowledge.channeladvisor.com/kc?id=kb_article_view&sysparm_article=KB0011846)
Once maintenance is complete, our system will automatically process all feeds, orders and notifications queued during the maintenance with no action required on your part. Any API communication attempted during the maintenance will need to be resent.
Additional updates will be posted to this announcement as needed.
Rithum for Brands Support can be contacted via the Knowledge Center (https://knowledge.channeladvisor.com/kc?id=sc_category). During the maintenance the Knowledge Center will not be available for creating cases so during that time you can also contact support-brands@rithum.com.
Thank you for your patience as we improve our platform to better serve you.
Jul 29, 14:03 UTC
- If your account is scheduled for maintenance, you will receive an email 2 weeks in advance of the scheduled maintenance, a message center alert will be surfaced in your account, and an in-app message will appear.
During this time most services will be suspended, including access to our application, API, webhooks, FTP, inventory and order processing, as well as system communication with all channels and clients.
This will impact most Rithum for Brands services, such as the following:
- Users will be unable to log in to our application
- All API requests will fail and need to be resent later
- Webhook deliveries will be withheld and will retried once maintenance is complete
- FTP, SFTP & Partner FTP file transfers will fail
Note: Digital marketing pixel tracking and image hosting will operate normally, though dynamically-generated thumbnail images from image hosting might not appear correctly.
Clients do not need to do anything but may optionally choose to pause some communications to API and FTP, and either de-list low-inventory products, or increase listing buffer quantities on each channel ahead of the maintenance to avoid overselling.
- During the maintenance window, do not directly communicate changes to channels regarding order data, shipments, or inventory updates because doing so could interfere with the communications that our system will send once maintenance ends.
- To de-list low inventory products, at least 30 minutes in advance of the maintenance start time, remove the defined channel labels from the products or drop the available quantity to zero.
- To modify quantity buffers, refer to Step 3 on Configure channel settings (https://knowledge.channeladvisor.com/kc?id=kb_article_view&sysparm_article=KB0011846)
Once maintenance is complete, our system will automatically process all feeds, orders and notifications queued during the maintenance with no action required on your part. Any API communication attempted during the maintenance will need to be resent.
Additional updates will be posted to this announcement as needed.
Rithum for Brands Support can be contacted via the Knowledge Center (https://knowledge.channeladvisor.com/kc?id=sc_category). During the maintenance the Knowledge Center will not be available for creating cases so during that time you can also contact support-brands@rithum.com.
Thank you for your patience as we improve our platform to better serve you.
Jul 29, 14:03 UTC
Aug 18, 2025
No incidents reported.
Aug 17, 2025
No incidents reported.
Aug 16, 2025
No incidents reported.
Aug 15, 2025
No incidents reported.
Aug 14, 2025
No incidents reported.
Aug 13, 2025
No incidents reported.
Aug 12, 2025
Completed -
The scheduled maintenance has been completed.
Aug 12, 09:00 UTC
Aug 12, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 06:00 UTC
Aug 12, 06:00 UTC
Scheduled -
On Tuesday, August 12, 2025 at 2:00 AM EDT / 6:00 AM UTC, a limited number of Rithum for Brands clients will undergo scheduled offline maintenance which will take up to 3 hours to complete.
- If your account is scheduled for maintenance, you will receive an email 2 weeks in advance of the scheduled maintenance, a message center alert will be surfaced in your account, and an in-app message will appear.
During this time most services will be suspended, including access to our application, API, webhooks, FTP, inventory and order processing, as well as system communication with all channels and clients.
This will impact most Rithum for Brands services, such as the following:
- Users will be unable to log in to our application
- All API requests will fail and need to be resent later
- Webhook deliveries will be withheld and will retried once maintenance is complete
- FTP, SFTP & Partner FTP file transfers will fail
Note: Digital marketing pixel tracking and image hosting will operate normally, though dynamically-generated thumbnail images from image hosting might not appear correctly.
Clients do not need to do anything but may optionally choose to pause some communications to API and FTP, and either de-list low-inventory products, or increase listing buffer quantities on each channel ahead of the maintenance to avoid overselling.
- During the maintenance window, do not directly communicate changes to channels regarding order data, shipments, or inventory updates because doing so could interfere with the communications that our system will send once maintenance ends.
- To de-list low inventory products, at least 30 minutes in advance of the maintenance start time, remove the defined channel labels from the products or drop the available quantity to zero.
- To modify quantity buffers, refer to Step 3 on Configure channel settings (https://knowledge.channeladvisor.com/kc?id=kb_article_view&sysparm_article=KB0011846).
Once maintenance is complete, our system will automatically process all feeds, orders and notifications queued during the maintenance with no action required on your part. Any API communication attempted during the maintenance will need to be resent.
Additional updates will be posted to this announcement as needed.
Rithum for Brands Support can be contacted via the Knowledge Center (https://knowledge.channeladvisor.com/kc?id=sc_category). During the maintenance the Knowledge Center will not be available for creating cases so during that time you can also contact support-brands@rithum.com.
Thank you for your patience as we improve our platform to better serve you.
Jul 29, 14:00 UTC
- If your account is scheduled for maintenance, you will receive an email 2 weeks in advance of the scheduled maintenance, a message center alert will be surfaced in your account, and an in-app message will appear.
During this time most services will be suspended, including access to our application, API, webhooks, FTP, inventory and order processing, as well as system communication with all channels and clients.
This will impact most Rithum for Brands services, such as the following:
- Users will be unable to log in to our application
- All API requests will fail and need to be resent later
- Webhook deliveries will be withheld and will retried once maintenance is complete
- FTP, SFTP & Partner FTP file transfers will fail
Note: Digital marketing pixel tracking and image hosting will operate normally, though dynamically-generated thumbnail images from image hosting might not appear correctly.
Clients do not need to do anything but may optionally choose to pause some communications to API and FTP, and either de-list low-inventory products, or increase listing buffer quantities on each channel ahead of the maintenance to avoid overselling.
- During the maintenance window, do not directly communicate changes to channels regarding order data, shipments, or inventory updates because doing so could interfere with the communications that our system will send once maintenance ends.
- To de-list low inventory products, at least 30 minutes in advance of the maintenance start time, remove the defined channel labels from the products or drop the available quantity to zero.
- To modify quantity buffers, refer to Step 3 on Configure channel settings (https://knowledge.channeladvisor.com/kc?id=kb_article_view&sysparm_article=KB0011846).
Once maintenance is complete, our system will automatically process all feeds, orders and notifications queued during the maintenance with no action required on your part. Any API communication attempted during the maintenance will need to be resent.
Additional updates will be posted to this announcement as needed.
Rithum for Brands Support can be contacted via the Knowledge Center (https://knowledge.channeladvisor.com/kc?id=sc_category). During the maintenance the Knowledge Center will not be available for creating cases so during that time you can also contact support-brands@rithum.com.
Thank you for your patience as we improve our platform to better serve you.
Jul 29, 14:00 UTC
Aug 11, 2025
No incidents reported.
Aug 10, 2025
No incidents reported.
Aug 9, 2025
No incidents reported.
Aug 8, 2025
No incidents reported.